DFDS complaint?

Do you have a dispute or a bad customer experience with DFDS? Report it through our website to maximize the chance of getting it resolved.

We help you write an effective complaint in minutes. Our AI models are trained on thousands of effective complaint letters. Then we push it through emails, social media, paper complaint letters and other tools at our disposal. And you are not alone: our helpful community is there for advice.

DFDS customer service for UK passengers is on 0344 848 6090. For changes to an existing crossing, the My Bookings area on the DFDS website shows the booking and its options, and the customer service contact page on the DFDS website lists the other routes. Have your booking reference, the route and the sailing date ready before you call.

Put it through our complaint process as well, and we push it out to DFDS by email, social media and printed letters, next to anything you send yourself.

DFDS passengers whose sailing is cancelled or seriously delayed are generally offered a choice between another sailing and a refund, under the passenger rights rules for sea travel and the DFDS booking terms. What applies to you depends on the length of the delay, its cause and whether you booked a crossing, a package or a mini cruise, so read the DFDS terms that were in force when you booked.

Write down the scheduled and actual times, keep every message DFDS sent about the change, and keep receipts for meals, hotels or replacement travel. A claim that puts the timeline next to the costs is far easier to assess than a general request for money back.

DFDS bookings are changed or cancelled through My Bookings on the DFDS website, or by calling customer service on 0344 848 6090. Whether a change costs extra, and whether a cancellation is refunded, depends on the fare and the booking terms you accepted, so check the fare conditions in your confirmation email before you change anything.

If an amendment fee is charged, ask for the reason in writing and keep it with the booking reference. Crossings bought through a travel agent or another website are usually changed through that seller rather than DFDS directly.

Yes. ABTA is the complaint handling body for ferry passenger rights in England and Wales, covering delays and cancellations, and assistance for passengers with reduced mobility, on scheduled crossings such as those DFDS runs from English ports. ABTA generally expects DFDS to have had the chance to put things right first, so keep a record of every contact with DFDS.

Open your case with us now and our trained AI keeps coaching you: what to reply, when to push again and how to escalate if nothing happens.

Nothing has been reported about DFDS here yet. Our research shows what typically goes wrong at ferry operators: sailings delayed or cancelled at short notice, disputes over a refund versus a rebooking, amendment fees when plans change, cabins and onboard dining that fall short of the booking, and damage to vehicles during loading.

Crossing cancelled, or charged to change a booking? Be the first to report it: your case opens the record for the next passenger checking DFDS before they book.

Your complaint gets its own public page on Complain.biz and we get to work: we bring it to the attention of DFDS through emails, social media, paper complaint letters and other tools at our disposal.

And we stay with it after you file. Our trained AI opens a case file for you and keeps coaching: what to reply, when to push again, and how to escalate if nothing happens.

Yes. We have an active community of consumers, and complaints here are public: people who ran into the same problem with DFDS can give you advice or back you up with their own story. A complaint with a community behind it is much harder to overlook.