Brittany Ferries complaint: Absolutely Shocking Service – Booking Reference GF20924

My above Booking Reference was amended by Customer Services due to my difficulty in walking and a note on my revised ticket states that any further amendment or cancellation can only be made by telephone and not by the Manage My Booking facility. My original booking was for a sailing from Southampton to Bilbao but due to a family problem, I needed to change my booking to a sailing to Caen so I telephoned the number given towards the end of March only for it to be constantly engaged. I tried calling 10 times a day for 4 days only to listen to the engaged tone but on a couple of occasions my call was answered automatically and a recorded voice told me that you were very busy but I could do whatever I wanted to do via the website – which I cannot do as previously explained – but if I wanted to speak to someone, I should please hold the line but your system then disconnects the line. Since those initial 4 days, I have called the number given and various other numbers I have found for Brittany Ferries 3 times a day but they have always been engaged. I have also emailed your existing,bookings and reservations email addresses and received automated replies promising to get back to me with 14 days but I have received no further communications from you. I have even, these last couple of days, made complaints on Trip Advisor and Trust Pilot hoping that you may respond, but you appear to only respond to positive posts! In desperation and because I need to get to Caen and being unable to contact you to amend my original booking, I have booked the sailing to Caen that I need before all crossings were taken. I have sent this to Complain.biz