My complaint:
Brittany Ferries has to be the worst company ever for customer satisfaction. Regrettably, I have to use their services from U.K.
to France quite often. Currently on about my 10th trip this year, and yet again they never fail to under deliver. Despite leaving comments on the inroom survey on every occasion, no one has ever bothered to contact me to follow up or address the issues raised. I board the Breanne again today almost 1 month after using the same boat to discover the tv service in the cabin has still not been fixed., does it really take over 1 month to fix the issue.
It may sound a small problem but time and time again I am experiencing atrocious service from this company who have a dont care attitude. I did after all pay extra for a cabin with a tv.
Yet again Brittany Ferries has taken money for a service they are unable to deliver. If there were another company offering sailings on these routes I would almost certainly use it but alas Brittany Ferries have a monopoly and as I say just dont care.
User’s recommendation: 1 out of 10 for service.
Suggested solution:
Acknowledge comments and fix the problems
