While Jean Coutu Pharmacy provides a wide range of healthcare and retail services, complaint data from our community has flagged several recurring issues with how some of these services are managed. Common complaints include incidents of racism, negligence in medication management, and problems with their online order and delivery process. Customers also report dissatisfaction with the in-store return policy, poor customer service, and lack of communication regarding photo pickup grace periods.
To avoid these issues, we strongly advise customers to clearly document their transactions and interactions with the pharmacy. If ordering online, monitor your order status closely and follow up promptly with customer service if there are any delays. In case of in-store issues, it's beneficial to escalate concerns to a manager and ensure you understand the store’s policies fully to avoid misunderstandings.
Do you have a dispute or had a bad customer experience with Jean Coutu Pharmacy? Report it through our hassle-free complaint form to warn others and maximize the chance of resolving it.
We will make sure that your complaint receives the attention it deserves by reaching out through: social media, emails, paper complaint letters, contact forms and other tools at our disposal. We also have an active community with people who might be able to give you some helpful advice.
Just looking for information? Search through all complaints we have received related to Jean Coutu Pharmacy.
Our sentiment meter has detected that Jean Coutu Pharmacy complaints over the past 28 days have remained within our normal fluctuation range, showing a change of 0%. While some customers might experience challenges with Jean Coutu Pharmacy, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.
Sentiment data last updated on February 4, 2026
We have received 0 complaints about Jean Coutu Pharmacy over the last 12 months. The graph below shows a monthly breakdown.
Curious about Jean Coutu Pharmacy's track record in addressing complaints within the Pharmacy category? Dive into the all-time complaints data right here!
Below, you will find the contact information for the complaint department of Jean Coutu Pharmacy. To amplify the impact of your complaint, please use our complaint form.
You can contact the customer service of Jean Coutu Pharmacy by calling 1-800-361-4607. If you want to reach out to Jean Coutu Pharmacy through their own website, you can use their contact form.
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Helpful experiences shared by verified Jean Coutu Pharmacy customers. Search, discuss and connect with other people in our community.
Complaint from Mercier Amanda on 21 October 2024 about Jean Coutu Pharmacy.
Being harassed about not being able to come back because Jean Coteau weren't able to keep a product Bayer Hydrocortisone cream in store on shelve though they continually have the bar code for the product on display and has been... Read more
Complaint from Michel B on 07 January 2024 about Jean Coutu Pharmacy.
The lady at the counter named sylvie was very rude because she did not understand english. Now when we go there she refuse to serve us or any members of the familly Read more
Complaint from 514 265 3700 on 25 May 2023 about Jean Coutu Pharmacy.
my medications are delivered to my house. About 10 medications every week. they forgot to give me a cancer pill for10 weeks Read more
Complaint from Disapointed customer on 06 January 2023 about Jean Coutu Pharmacy.
I order online, for the first time in my life, some article from Jean Coutu. The order was placed on December 18, 2022. They send me the next day a message ( ''Nous vous remercions de votre achat!Votre commande C0235924... Read more
Complaint from cfrees on 12 December 2022 about Jean Coutu Pharmacy.
The return policy specifically states in back of my receipt that item can be return within 30 days to a JC of my choice. Since my workplace is in a different location than the item purchased but easier for... Read more
Complaint from Jackiet on 20 June 2022 about Jean Coutu Pharmacy.
We went to the store. First issue there was a register that's open she's helping two people and completely ignores us, I am assuming she was the manager. After the people she's helping go she then tells us that her... Read more
Complaint from Cybertruck Punk on 25 November 2021 about Jean Coutu Pharmacy.
Back in August 2020 I went to JC for have family photos developed, actual photos with negatives and all. A few weeks later I flown to Vancouver where I live now but couldn’t get the photos in time. I tried... Read more
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