Jean Coutu Pharmacy complaint: in store return policy

Complaint from cfrees reported on 12 December 2022 about Jean Coutu Pharmacy

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My complaint:

The return policy specifically states in back of my receipt that item can be return within 30 days to a JC of my choice. Since my workplace is in a different location than the item purchased but easier for me to return it during my lunch hour, I opted to use the return policy option. I was refused. Their reason : The item being returned is not sold in their store The item is a ladies long puffer vest.

Suggested solution:

By accepting to proceed with my return as I was following what it explicitly stated on my receipt transaction. I will no longer go to that store as I am very very very disappointed with this service. In order to avoid this in the future, maybe the company should revise or amen their so called return policy.

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Sean
Sean (@guest_7664)
5 months ago

I had a similar story to yours!