JackpotCity Complaint Sentiment: Negative

Our sentiment meter has identified a 300% increase in complaints about JackpotCity over the past 28 days compared to the average rate. This underscores potential challenges in customer experience. For informed decision-making, we strongly recommend reviewing the complaints before considering JackpotCity's offerings.

Sentiment data last updated on May 1, 2024

JackpotCity complaint process

Do you have a dispute or had a bad customer experience with JackpotCity? Submit your JackpotCity complaint through our platform to support its escalation, prompting their customer service to resolve it.

We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of JackpotCity.

By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.

Finally, we can turn your complaint into a professional JackpotCity complaint letter — and send it to their corporate office on your behalf.

How to file a complaint about JackpotCity?

File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!

JackpotCity complaints chart

We have received 74 complaints about JackpotCity over the last 12 months. The graph below shows a monthly breakdown.

10
9
8
7
6
5
4
3
2
1
0
Jun
Jul
Aug
Sep
Oct
Nov
Dec
Jan
Feb
Mar
Apr
May

JackpotCity complaint statistics

Curious about JackpotCity's track record in addressing complaints within the Gambling category? Dive into the all-time complaints data right here!

257
Total complaints
255
Open Complaints
0
Complaints pending
2
Complaints resolved
1.1
/10 257 ratings

JackpotCity reviews: (257)

Authentic experiences shared by our community for your benefit.

Verification code

Complaint from 0727731810 on 23 April 2024 about JackpotCity.

Since 19 April 2024 itry to make new password but I don't get verification code itry to chat with someone from jackpot city team but I look like no one is willing to help me Read more

Comments: 0
Rating:

No video chat help, also never received funds

Complaint from Trayder866 on 22 April 2024 about JackpotCity.

I won 7000 3 weeks ago and have not heard from jackpot city no email nothing. Everytime I got to video chat it just takes me to the help centre and there's no way of contacting them there. Very very... Read more

Comments: 0
Rating:

Refunded by betway but not jackpotcity

Complaint from Mouna on 20 April 2024 about JackpotCity.

Good afternoon I filed a complaint already with Betway and they refunded me full deposits, but I didn’t receive a refund from your casino as it is the same company I would like to file a formal complaint. I have been... Read more

Comments: 0
Rating:

No disclosure . Poor customer service

Complaint from TKereopa on 08 April 2024 about JackpotCity.

I was obliged to close my account have in order to withdrawl winnings from jackpot city. My account was fully verified and the company has been sneaky and misrepresenting facts of withdrawl status. It has been in processing now... Read more

Comments: 0
Rating:

Marggie40

Complaint from Marggie40 on 06 April 2024 about JackpotCity.

For the last week I haven't been getting my bonuses and free spins when I top up and can never get reply on help deck Read more

Comments: 0
Rating:

Stolen money

Complaint from Croozer on 05 April 2024 about JackpotCity.

THIS IS A ERGENT MAJOR PROBLEM I have been txtn with the casino and they have said that the police will be involved I had money sitting in the withdrawal waiting to be paid into my bank... Read more

Comments: 1
Rating:

False advertising

Complaint from Wiki on 09 March 2024 about JackpotCity.

KiaOra my in-laws won $100,000 last night on the 9th of March 2024, I seen it with my own eyes we were all far too excited to take screenshots, Went to proceed to withdraw and it said “you can’t withdraw... Read more

Comments: 0
Rating:

Withdrawl

Complaint from Mbak1361 on 08 March 2024 about JackpotCity.

I got an email saying my withdrawal would be in bank and to excel it 2 days ago but never got it Read more

Comments: 0
Rating:

Return my credits

Complaint from Colemanbuskermolen88 on 06 February 2024 about JackpotCity.

Hi I was playing dark waters at 80cent bets, it was going well. I had $56 credit then the game reloaded itself and changed the bet to $10 bets on its own. I unintentionally spun $10 bet not realising the... Read more

Comments: 0
Rating:

Why use our complaint platform?

✅ 10 years experience in successful complaint resolution

✅ We will make sure that your complaint receives the attention it deserves📢

✅ Get help from our community, and help other people to make better choices

✅ 100% verified complaints from real people

How does Complain.biz work?