Our sentiment meter has detected that Iglu Cruise complaints over the past 28 days have remained within our normal fluctuation range, showing a change of 0%. While some customers might experience challenges with Iglu Cruise, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.
Sentiment data last updated on May 6, 2024
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We have received 2 complaints about Iglu Cruise over the last 12 months. The graph below shows a monthly breakdown.
Curious about Iglu Cruise's track record in addressing complaints within the Cruise Ship category? Dive into the all-time complaints data right here!
Below, you will find the contact information for the complaint department of Iglu Cruise. To amplify the impact of your complaint, please use our complaint form.
You can contact the customer service of Iglu Cruise by calling 020 3733 9855. If you want to reach out to Iglu Cruise through their own website, you can use their contact form.
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Authentic experiences shared by our community for your benefit.
Complaint from lanamisan on 27 July 2022 about Iglu Cruise.
When I booked my cruise with Iglu I upgraded and paid for a premium drinks package. I was told as part of the upgrade Iglu would give me $300 on board credit, I have am email ing... Read more
Complaint from SHEILA STEPHENSON on 06 July 2022 about Iglu Cruise.
I BOOKED WITH CHRISTISAN GLOVERWHO I FOUND EXTREMELY POLITE AND HELPFULL. HOWEVER, SINCE THEN THE AFTER SALES SERVICE IS APPALLING. I HAVE BEEN LEFT HANGING ON THE PHONEON NUMEROUS OCCASSIONS, OFTEN RESULTING IN MY PHONE NEEDING TO BE CHARGED.... Read more
Complaint from dubois on 02 July 2022 about Iglu Cruise.
When booked IGLU in offer had onboard spend and complimentary arking. When payed no free parking.They sent an offer on exactly same cruise with free parking! Read more
Complaint from BarryALDIS on 01 July 2022 about Iglu Cruise.
due to illness we had to cancel our cruise We know we will not get a refund.We need a cancelation invoice.Despite four hour long telephone calls and two chats we have got nowhere.Each time an invoice was promised but none... Read more
Complaint from Stuart Conway on 09 May 2022 about Iglu Cruise.
You are the worst company I’ve ever dealt with; your service is total crap. You make mistakes and I have to hang on the phone for an hour You say you are experiencing an unexpected number of calls. NO YOU... Read more
Complaint from Dandare1607 on 10 April 2022 about Iglu Cruise.
on 5th April I was booked on a cruise and was unable to travel due to covid. I contacted them and told them that I was not able to travel and I was told that they would get in touch... Read more
Complaint from pam.johnblackman@gmail.com on 06 April 2022 about Iglu Cruise.
At the end of January early February 2022 I started calling and using chat portal to cancel flight part of my cruise in September from Rome. Despite calling every few days I still have not received a reply. ... Read more
Complaint from Saxby56 on 28 March 2022 about Iglu Cruise.
Everything was fine until we came to disembark in Port Royal. Unless I was willing to go on a Tui organised trip or pay for a taxi I could not go ashore. The same applied I Montego Bay. In... Read more
Complaint from Branpaja on 15 January 2022 about Iglu Cruise.
Booked a cruise with Iglu on may 21 for a MSC cruise on MSC Magnifica sailing to northern europe on 15th october 22 from Southampton. Deposit paid for 3 balcony cabins with drinks package. Recently noticed that this... Read more
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