Iglu Cruise complaint: False information provided
Filed 10 Apr 2022 by Raymond
on 5th April I was booked on a cruise and was unable to travel due to covid. I contacted them and told them that I was not able to travel and I was told that they would get in touch with the company and that a member of the sales team would contact me to re book and money paid would be transferred to the next cruise. I specifically asked that I would not lose any of my money as was told that. this was done via their web chat of which I have a copy of the transcript
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