Binance Complaint Sentiment: Neutral

Our sentiment meter has detected that Binance complaints over the past 28 days have remained within our normal fluctuation range, showing a change of 0%. While some customers might experience challenges with Binance, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.

Sentiment data last updated on May 1, 2024

Binance complaint process

Do you have a dispute or had a bad customer experience with Binance? Submit your Binance complaint through our platform to support its escalation, prompting their customer service to resolve it.

We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of Binance.

By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.

Finally, we can turn your complaint into a professional Binance complaint letter — and send it to their corporate office on your behalf.

How to file a complaint about Binance?

File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!

Binance complaints chart

We have received 16 complaints about Binance over the last 12 months. The graph below shows a monthly breakdown.

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Binance complaint statistics

Curious about Binance's track record in addressing complaints within the Crypto / DeFi / Blockchain category? Dive into the all-time complaints data right here!

1092
Total complaints
1084
Open Complaints
0
Complaints pending
8
Complaints resolved
1.1
/10 1092 ratings

Binance customer service FAQ:

Why should I file a complaint about Binance on Complain.biz?

Complain.biz is a platform where you can voice your concerns and complaints about any company, including Binance. By filing a complaint on our platform you can share your experience with others, get help from our community and hold Binance accountable for any issues or problems you may have encountered.

 What kind of complaints can I file on Complain.biz about Binance?

You can file any kind of complaint related to Binance, such as issues with deposits or withdrawals, incorrect account balances, locked accounts, security concerns, poor customer service, and any other problems you may have experienced.

What are the most common complaints about Binance?

According to our own complaints database, some common complaints about Binance include:

  • Deposit and withdrawal problems: Some customers report delays or issues with depositing or withdrawing funds from their accounts.
  • Account access issues: Some customers report their accounts being locked or suspended without any explanation or recourse.
  • False liquidation, sometimes users may experience delayed or unfair liquidation of their assets or liquidation of the wrong assets, resulting in significant losses. 
  • Security concerns: Some customers report concerns about the security of their accounts or the Binance platform in general. 
  • Incorrect account balances: Some customers report discrepancies between their actual account balances and what is displayed on the Binance platform.

Can I expect compensation or a refund if I file a complaint through Complain.biz about Binance?

While we cannot guarantee compensation or refunds, filing a complaint could help ensure that your issue is addressed and resolved in a more timely and appropriate manner.

How can I contact Binance customer service directly?

After you have submitted your complaint through our platform, it's always helpful to notify Binance directly as well. You can contact Binance customer service by visiting their help section or via @BinanceHelpDesk on Twitter.

How to contact the customer service of Binance?

Below, you will find the contact information for the complaint department of Binance. To amplify the impact of your complaint, please use our complaint form.

Complaint line phone number:
+1-888-986-6849
Contact form:

You can contact the customer service of Binance by calling +1-888-986-6849. If you want to reach out to Binance through their own website, you can use their contact form.

Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.

Binance reviews: (1092)

Authentic experiences shared by our community for your benefit.

Withdrawal Error

Complaint from Hotlineblitz13 on 06 May 2021 about Binance.

I withdrew my XLM from binance to my NEWTON wallet this morning. Although I received an email saying “successful transaction”, I have yet to receive my XLM in my NEWTON wallet. Read more

Comments: 0
Rating:

Can't Access My Money

Complaint from restarks on 06 May 2021 about Binance.

I invested $1,000 through Binance a few years ago. I'm in the U.S. Their website indicates that they can no longer serve people in the U.S. I can't get any help at all from them. The... Read more

Comments: 0
Rating:

Scammed on Binance

Complaint from Info@access-cleaning.com on 05 May 2021 about Binance.

I have been scanned by a trader on Binance platform and Binance have been informed over 3 weeks ago and they have failed to respond and help I have lost thousands and unable to check or reverse anything left on... Read more

Comments: 0
Rating:

Some one use my ID to verify my account

Complaint from Wajid2827@gmail.com on 05 May 2021 about Binance.

Someone used my ID DETAILS TO VERY HIS ACCOUNT I HAVE A BINANCE ACCOUNT AND I TRY TO VERIFY NY ACCOUNT IT IS GIVING ME A MASSAGE THAT SOMEONE USE MY ID DETAILS SO PLS SUSPEND THAT ACCOUNT WITH FAKE... Read more

Comments: 0
Rating:

Wrong Set of Buying (Canadian Bank to Binance)

Complaint from edelapea on 05 May 2021 about Binance.

I bought Binance Coins from my Place here in Canada. And all of a sudden, i noticed that you cannot Buy, Binance coins directly here in Canada. My bank account has been deducted amounting $265.29 CAD. And the message in... Read more

Comments: 0
Rating:

BNB - Order is still process

Complaint from Ghulam Asghar Imam Bakhsh on 05 May 2021 about Binance.

Today I buy BNB coins of 50 Euro the payment is done and amount from account is deducted and still order is processing , when this coins will be done to my account Read more

Comments: 0
Rating:

Account suspended

Complaint from fizz on 05 May 2021 about Binance.

on 18 April fiat deposit failed account was suspended when appeld it was rejected reasons being risk control, I have provided all the evidence, I cannot believe such a big company with no customer service, there chat system sucks no... Read more

Comments: 0
Rating:

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