I have returned an item to zalando partner and contacted them after 14 days when I didn't receive my refund. They said they didn't have it registered in their system and asked me to fill a legal form with details... Read more
Zalando complaints
Zalando Complaint Sentiment: Neutral
Our sentiment meter has detected that Zalando complaints over the past 28 days have remained within our normal fluctuation range, showing a change of 0%. While some customers might experience challenges with Zalando, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.
Sentiment data last updated on May 5, 2024
Zalando complaint process
Do you have a dispute or had a bad customer experience with Zalando? Submit your Zalando complaint through our platform to support its escalation, prompting their customer service to resolve it.
We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of Zalando.
By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.
Finally, we can turn your complaint into a professional Zalando complaint letter — and send it to their corporate office on your behalf.
How to file a complaint about Zalando?
File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!
Zalando complaints chart
We have received 8 complaints about Zalando over the last 12 months. The graph below shows a monthly breakdown.
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Zalando complaint statistics
Curious about Zalando's track record in addressing complaints within the Fashion category? Dive into the all-time complaints data right here!
18
Total complaints
18
Open Complaints
0
Complaints pending
0
Complaints resolved
1.0
18 ratings
How to contact the customer service of Zalando?
Below, you will find the contact information for the complaint department of Zalando. To amplify the impact of your complaint, please use our complaint form.
Complaint line phone number:
0800-472-5995
Contact form:
You can contact the customer service of Zalando by calling 0800-472-5995. If you want to reach out to Zalando through their own website, you can use their contact form.
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Zalando reviews: (18)
Authentic experiences shared by our community for your benefit.
Parcel not received
Complaint from Sebrina on 23 November 2022 about Zalando.
My parcel was delivered by Evri and left outside my property, I did not instruct them to do so and when I arrived back at my property the parcel was no longer there, I checked with everyone at the property... Read more
Customer service send irrelevant tips
Complaint from Maged on 08 October 2022 about Zalando.
Greetings SirMadam, I had troubles getting my order from packstation coz the carrier did not leave a code to open the packstation. I contacted a Zalando agent per chat. He said he will send me email with helpful instructions. I... Read more
Refund complaint
Complaint from Bethnick11 on 25 July 2022 about Zalando.
Subject: Official Complaint 10501017984957 Dear SirMadam I would like to make an official complaint in regards to my refund being issued and then almost 4 weeks later being cancelled. I placed the above order on 29th May 2022. The items were... Read more
not giving refund
Complaint from lijana on 04 July 2022 about Zalando.
Hello my name is Lijana, on 30 of May i have returned one item of my entire order. i have dropped item ant Evri dropping point( always drop off there). So after 14 days i haven't received my refund, so... Read more
Refused refund for returned item lost in transit
Complaint from jo_ytc on 09 June 2022 about Zalando.
I used the Evri return postage label provided by Zalando to send the Coach Madison Rucksack back to Zalando. After having seen no movement in the tracking details for over a week, i contacted Evri on 6 April and they... Read more
Refund not issued
Complaint from ManikaChakrawarti on 05 January 2022 about Zalando.
Order number: 10101353925436, I returned this on Oct and in November the customer care ed the package is lost. They asked for the copy of return receipts which I shared and following up with them since last 2 month and... Read more
Item return complaint: as a loyal customer, I am shocked!
Complaint from michele97 on 08 October 2021 about Zalando.
My name is Michele and I have been a customer of Zalando for several years. I have spent over 2,000 euros on the site only in the past few months. I am shocked by what has just happened to me and,... Read more
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