Zalando complaint: No refund
Filed 9 Jan 2023 by Angeline
I have returned an item to zalando partner and contacted them after 14 days when I didn’t receive my refund. They said they didn’t have it registered in their system and asked me to fill a legal form with details and proof of sending. Later they tell me that the article I mentioned isn’t sent to them so they can’t refund me. Which is absolutely false. 2nd they haven’t sent me back the item if they said it weren’t the right one according to them, neither my money. I don’t know if to hire a lawyer over this or where to complain because this is so unfair.
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