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Zalando complaint: Refund not issued

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Filed 5 Jan 2022 by Manika

Order number: 10101353925436, I returned this on Oct and in November the customer care ed the package is lost. They asked for the copy of return receipts which I shared and following up with them since last 2 month and now they just said the refund cant be made. I don’t understand why? It is not the problem from my end when the package is lost.
I use to like zalando alot I am completely fed up by this case. Can you help me.

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Discussion

2 comments

  1. Jo_ytc

    i am in the exact same position and have been chasing for over 2 months for a refund! They are scamming us!

    Reply

  2. Tomas123

    Hi, I don´t think that we have a chance. They ignore us and still find something why they cannot refund the money. The worst shop I never seen

    Reply

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