XPO Logistics complaint?

Do you have a dispute or a bad customer experience with XPO Logistics? Report it through our website to maximize the chance of getting it resolved.

We help you write an effective complaint in minutes. Our AI models are trained on thousands of effective complaint letters. Then we push it through emails, social media, paper complaint letters and other tools at our disposal. And you are not alone: our helpful community is there for advice.

Just looking for information? Search through all 6 XPO Logistics complaints we received.

The number in our records is 1-844-742-5976 and the address we hold is ltlccg@xpo.com, which is the customer care team for XPO freight shipments: it is aimed at shipping customers rather than at a household waiting for a sofa. If your delivery was arranged by a retailer, that retailer hired the carrier and is the party that owes you a solution, so open the case with them first and keep the carrier reference in every message.

Have the pro number or tracking number, the delivery address and the retailer order number ready, because a carrier can only look a shipment up by its own reference. Retailer and carrier each pointing at the other over a delivery that never arrived? Start your complaint here: we open a case and keep coaching you on what to send, when to chase and how to escalate.

Ask the retailer to open a trace with the carrier and to give you the tracking reference, then read the tracking history yourself and note any scan that does not match what happened at your address. Put a date on your request: ask when the shipment will be delivered and what happens if that date is missed too, and ask for the answer in writing.

Check the carrier name on your paperwork as well, because retailers use several large carriers for furniture and appliances and the names are easy to mix up. If a delivery window has now been missed more than once, list every appointment you were given and every hour you took off work for it: time lost waiting is part of the complaint, not a footnote.

Note the damage on the delivery paperwork before you sign, or refuse the item outright: a clean signature with nothing written next to it makes a damage claim much harder afterwards. Photograph the packaging before it is opened, the item from several angles and the label with the tracking number, and do it the same day.

Then claim with the party you bought from, because your contract is with the retailer, and let them claim on the carrier. A complaint filed through our complaint process runs alongside that: we bring your case to XPO Logistics through emails, social media and paper complaint letters while other customers can see the same pattern.

Say so in writing the same day and ask for the record of that attempt, including the time it was scanned and where: attempt scans that do not match reality are one of the most reported problems in our complaints about this carrier. Add whatever shows you were there, a doorbell camera clip, a neighbour, a work log.

Ask the retailer to book a fresh delivery with a fixed window rather than another open ended day of waiting, and ask for the delivery charge back if you paid for a service that was not carried out. Start your complaint here and we help you write it in minutes, with the attempt scan, the doorbell clip and the hours you took off work set against what the carrier logged.

XPO Logistics has 6 complaints here so far, not enough to call any of it a pattern. Our research shows the issues that come up most at freight and large item home delivery carriers: delivery windows missed or moved repeatedly, goods damaged in transit, attempts logged that nobody saw, installation and haul away that was ordered and then skipped, damage claims passed back and forth between retailer and carrier, and tracking that stops updating.

Search the cases below to find one like yours.

Your complaint gets its own public page on Complain.biz and we get to work: we bring it to the attention of XPO Logistics through emails, social media, paper complaint letters and other tools at our disposal.

And we stay with it after you file. Our trained AI opens a case file for you and keeps coaching: what to reply, when to push again, and how to escalate if nothing happens.

Yes. We have an active community of consumers, and complaints here are public: people who ran into the same problem with XPO Logistics can give you advice or back you up with their own story. A complaint with a community behind it is much harder to overlook.