My complaint:
Ordered a product nov 11, with delivery on dec 15. After receiving ation from XPO that delivery was on schedule was informed that they had “issues” and could not deliver product as ordered, ed they were in receipt of the product. XPO initially tried to reschedule for 20 of January 2022. This was unacceptable, through discussion with supervisor though we rescheduled for today. Again received email and text ing delivery today between 9-12. At 0930 I received a call stating they intact don’t have my product and cannot deliver. This conversation started antagonistically at first by the representative which further escalated with “I am not dealing with you sir” screamed at me. I was then placed with “jerry” a supervisor with xpo whom was equally hostile and basically told me to pound sand.. I was told last week they had my product then told this week they had zero product to deliver. I called peloton customer service who REFUSED and the operator hung up (a whole different issue there) I called back and finally was able to speak to a supervisor whom offered zero alternative other then suck it up. I asked for alternative delivery option in which I would not have to interact with xpo which is deceitful and hostile company that made me feel unsafe to have in my house. Peloton refused any and all alternatives and refused to take any further action towards xpo. I am sadden by this as we have been a good customer with bike, treadmill and accounts and have had one of the worst customer service experiences with a large company that we have ever experienced.
Suggested solution:
Request peloton review whom they hire to deliver their products, specifically discontinuation of its contract with XPO .
