XPO Logistics complaint: No Customer Service
Filed 28 Aug 2022 by Valerie
I recently went through a terrible ordeal with Samsung while purchasing major appliances. I ended up double ordering 4 appliances as instructed by their customer service representative. XPO was tthe company they chose too deliver these items. I contacted XPO 82522 to request copies of documents they said they had showing that Samsung had received the returned items so I can get a refund. The XPO rep told me they were not allowed too release that information by email or snail mail. When I asked her for a customer complaint link, she said she would fill out the complint for me. I have not received a verification that this was done. I need those documents to get Samsung to release my funds.
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