Go woke, go broke.
Complaint from Kjj on 11 August 2021 about Subway.
Subway supporting social justice warriors has warranted revoking my patronage. Read more
Subway complaints
Subway Complaint Sentiment: Neutral
Our sentiment meter has detected that Subway complaints over the past 28 days have remained within our normal fluctuation range, showing a change of +20%. While some customers might experience challenges with Subway, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.
Sentiment data last updated on April 26, 2024
Subway complaint process
Do you have a dispute or had a bad customer experience with Subway? Submit your Subway complaint through our platform to support its escalation, prompting their customer service to resolve it.
We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of Subway.
By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.
Finally, we can turn your complaint into a professional Subway complaint letter — and send it to their corporate office on your behalf.
How to file a complaint about Subway?
File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!
Subway complaints chart
We have received 144 complaints about Subway over the last 12 months. The graph below shows a monthly breakdown.
30
27
24
21
18
15
12
9
6
3
0
May
Jun
Jul
Aug
Sep
Oct
Nov
Dec
Jan
Feb
Mar
Apr
Subway complaint statistics
Curious about Subway's track record in addressing complaints within the Fast Food / Delivery category? Dive into the all-time complaints data right here!
1158
Total complaints
1156
Open Complaints
0
Complaints pending
2
Complaints resolved
1.2
1159 ratings
Subway customer service FAQ:
Why should I file a complaint about Subway on Complain.biz?
Complain.biz is a platform where you can voice your concerns and complaints about any company, including Subway. By filing a complaint on our platform, you can share your experience with others, get help from our community, and hold Subway accountable for any issues or problems you may have encountered.
What kind of complaints can I file on Complain.biz about Subway?
You can file any kind of complaint related to Subway, such as poor quality of food, incorrect orders, rude customer service, unsanitary conditions, incorrect billing, and any other issues you may have experienced.
What are the most common complaints about Subway?
According to our own database with complaints, some common complaints about Subway include:
- Poor quality of food: Some customers report finding expired or stale ingredients, food that tastes bad or looks unappetizing.
- Incorrect orders: Some customers report receiving the wrong sandwich or having missing items from their orders.
- Rude customer service: Some customers report experiencing unhelpful or unprofessional staff, being ignored or not listened to.
- Unsanitary conditions: Some customers report encountering dirty, unsanitary or unhygienic conditions at Subway restaurants.
- Billing problems: Some customers report unexpected or incorrect charges on their invoices or difficulties with refunds or returns.
Can I expect compensation or a refund if I file a complaint through Complain.biz about Subway?
While we cannot guarantee compensation or refunds, filing a complaint could help ensure that your issue is addressed and resolved in a more timely and appropriate manner.
How can I contact Subway customer service directly?
Once you have submitted your complaint on our platform, it's always good to notify Subway also directly. You can contact Subway customer service by calling their hotline at 1-800-888-4848, through Subway's contact form, or via @subwayListens on Twitter.
How to contact the customer service of Subway?
Below, you will find the contact information for the complaint department of Subway. To amplify the impact of your complaint, please use our complaint form.
Complaint line phone number:
1-800-888-4848
Webcare email:
customer.service@subway.com
Corporate HQ address:
325 Sub Way Milford, CT 06461-3059 USA
Contact form:
The corporate office of Subway is located at 325 Sub Way Milford, CT 06461-3059 USA. You can contact the customer service of Subway by calling 1-800-888-4848. For Subway support through email, send your inquiry to customer.service@subway.com. If you want to reach out to Subway through their own website, you can use their contact form.
Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.
Subway reviews: (1158)
Authentic experiences shared by our community for your benefit.
TITLE 7 CIVIL RIGHTS 1964 AMEDND-INCONJUNCTION WITH 42 U.S.C.
Complaint from MR. T. JENKINS on 11 August 2021 about Subway.
MANAGER REFUSED TO PROVICE SERVICE OR CORRECT ORDER WHOM SHE HERSELF MICRO-MANAGE AT THE CUSTOMER EXPENSE. THEN AGAIN REFUSED TO ALLOW ANYONE WORKING TOWARD PROVIDING KNOW AFRICAN-AMERICAN ANY TYPE OF CUSTOMER SERVICE OR PRODUCT. DATE OF... Read more
Megan Rapino
Complaint from Samoyed1980 on 11 August 2021 about Subway.
I am offended that you are using the anti American soccer player Megan Rapinoe to promote your stores. My family regularly orders from SUBWAY. No more! I won't patronize a store who promotes an activist who... Read more
Megan Rapinoe
Complaint from DROPMegan on 10 August 2021 about Subway.
You are an American company that supports franchise owners who legally come to America to live the American dream of freedom and Liberty and you have this disgrace of a human representing your company, shame on you. I’ll Never... Read more
No more Rapinoe
Complaint from Patriot1776 on 10 August 2021 about Subway.
Woke nonsense, unpatriotic, obnoxious. Go represent a country you like if you can find one that will take you. No more wonderful subs for me unless you get her off tv and anywhere else her ads for you run. Lisa... Read more
Never another Subway Sandwich
Complaint from mre on 10 August 2021 about Subway.
This household or the households of my family will never order or eat another Subway Sandwich until Megan Rapinoe is no longer affiliated in any way with Subway. Read more
Spokesperson removal
Complaint from Billd2011 on 10 August 2021 about Subway.
Until Subway reconsiders who they select to represent their chain, I will spend my money elsewhere. Megan Rapinoe is a disgrace to the Nation and I am appalled that Subway has chosen her to be their face. Read more
I will be boycotting Subway and you know why. Read more
Megan Rapinoe
Complaint from Ruby553869 on 09 August 2021 about Subway.
Until you get rid of the unpatriotic Megan Rapinoe, I will never buy a Subway sandwich. Read more
Dear Subway, I’ve been a Subway customer for many years, but your choice of spokesperson inMegan Rapinoe, who disrespects the anthem and country my grandfather, father, uncles, and brother fought for is so vile, I can no longer patronize your stores.... Read more
Why use our complaint platform?
✅ 10 years experience in successful complaint resolution
✅ We will make sure that your complaint receives the attention it deserves📢
✅ Get help from our community, and help other people to make better choices
✅ 100% verified complaints from real people
