Subway Complaint Sentiment: Negative

Our sentiment meter has identified a 56% increase in complaints about Subway over the past 28 days compared to the average rate. This underscores potential challenges in customer experience. For informed decision-making, we strongly recommend reviewing the complaints before considering Subway's offerings.

Sentiment data last updated on March 29, 2024

Subway complaint process

Do you have a dispute or had a bad customer experience with Subway? Submit your Subway complaint through our platform to support its escalation, prompting their customer service to resolve it.

We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of Subway.

By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.

Finally, we can turn your complaint into a professional Subway complaint letter — and send it to their corporate office on your behalf.

How to file a complaint about Subway?

File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!

Subway complaints chart

We have received 152 complaints about Subway over the last 12 months. The graph below shows a monthly breakdown.

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Subway complaint statistics

Curious about Subway's track record in addressing complaints within the Fast Food / Delivery category? Dive into the all-time complaints data right here!

1154
Total complaints
1152
Open Complaints
0
Complaints pending
2
Complaints resolved
1.2
/10 1154 ratings

Subway customer service FAQ:

Why should I file a complaint about Subway on Complain.biz?

Complain.biz is a platform where you can voice your concerns and complaints about any company, including Subway. By filing a complaint on our platform, you can share your experience with others, get help from our community, and hold Subway accountable for any issues or problems you may have encountered.

What kind of complaints can I file on Complain.biz about Subway?

You can file any kind of complaint related to Subway, such as poor quality of food, incorrect orders, rude customer service, unsanitary conditions, incorrect billing, and any other issues you may have experienced.

What are the most common complaints about Subway?

According to our own database with complaints, some common complaints about Subway include: 

  • Poor quality of food: Some customers report finding expired or stale ingredients, food that tastes bad or looks unappetizing. 
  • Incorrect orders: Some customers report receiving the wrong sandwich or having missing items from their orders. 
  • Rude customer service: Some customers report experiencing unhelpful or unprofessional staff, being ignored or not listened to. 
  • Unsanitary conditions: Some customers report encountering dirty, unsanitary or unhygienic conditions at Subway restaurants.
  •  Billing problems: Some customers report unexpected or incorrect charges on their invoices or difficulties with refunds or returns.

Can I expect compensation or a refund if I file a complaint through Complain.biz about Subway?

While we cannot guarantee compensation or refunds, filing a complaint could help ensure that your issue is addressed and resolved in a more timely and appropriate manner.

How can I contact Subway customer service directly?

Once you have submitted your complaint on our platform, it's always good to notify Subway also directly. You can contact Subway customer service by calling their hotline at 1-800-888-4848, through Subway's contact form, or via @subwayListens on Twitter.

How to contact the customer service of Subway?

Below, you will find the contact information for the complaint department of Subway. To amplify the impact of your complaint, please use our complaint form.

Complaint line phone number:
1-800-888-4848
Webcare email:
customer.service@subway.com
Corporate HQ address:
325 Sub Way Milford, CT 06461-3059 USA
Contact form:

The corporate office of Subway is located at 325 Sub Way Milford, CT 06461-3059 USA. You can contact the customer service of Subway by calling 1-800-888-4848. For Subway support through email, send your inquiry to customer.service@subway.com. If you want to reach out to Subway through their own website, you can use their contact form.

Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.

Subway reviews: (1154)

Authentic experiences shared by our community for your benefit.

Anti American company

Complaint from America first on 08 August 2021 about Subway.

Any company that, by their own choice, elects to have such an anti-American represent them is not a company that I will trade with. Read more

Comments: 0
Rating:

Supporting anti-American political views

Complaint from Jellynose on 08 August 2021 about Subway.

Having served in our nations military, I cannot believe that you would get political and promote anti-American views. I have sent letters to my Congressmen and Senators requesting the removal of Subways from all military installations . I'm pretty sure... Read more

Comments: 0
Rating:

Drop Megan Rapinoe

Complaint from JDG on 08 August 2021 about Subway.

My family and I have been regular customers of Subway for years. We will not step inside a Subway to purchase your products until your company drops Megan Rapinoe from your advertising. She hates America and has repeatedly been disrespectful... Read more

Comments: 0
Rating:

Boycott

Complaint from Administracion on 08 August 2021 about Subway.

Dear Subway, I have enjoyed your sandwiches for many years. Today I write to inform you that I will not purchase Subway product again until you stop having Megan Rapinoe endorse Read more

Comments: 0
Rating:

Subway commercial

Complaint from ccsmith183 on 08 August 2021 about Subway.

I have been a long time customer of Subway and enjoyed the food and service However, I have not been inside a subway since Megan Rapino has been your spokesperson. I don’t feel she has shown respect for the country... Read more

Comments: 0
Rating:

Subway commercial

Complaint from ccsmith183 on 08 August 2021 about Subway.

I have been a long time customer of Subway and enjoyed the food and service However, I have not been inside a subway since Megan Rapino has been your spokesperson. I don’t feel she has shown respect for the country... Read more

Comments: 0
Rating:

Megan Rapinoe

Complaint from Dave Stewart on 07 August 2021 about Subway.

Unamerican Megan Rapinoe being Subway's chosen Spokesperson. I am 70 years old. And I have over 30 adult Family Members and numerous teenage Family members from Florida and Pennsylvania and Ohio and places in between and we all have been... Read more

Comments: 0
Rating:

TAKE A KNEE RAPINOE

Complaint from JIMMY JAMES on 07 August 2021 about Subway.

WITH THAT AMERICA HATER ON THE PAYROLL, I WILL NEVER WASTE A DIME ON SUBWAY. Read more

Comments: 0
Rating:

Megan Rapinoe

Complaint from FloridaGuy on 07 August 2021 about Subway.

As long as Megan Rapinoe appears on ads I and my family will not return to Subway. Read more

Comments: 0
Rating:

Megan Rapinoe

Complaint from Mich0617 on 07 August 2021 about Subway.

Boycotting Subway because of endorsement of Megan Rapinoe. Cannot support Subway until her endorsement is ended. Read more

Comments: 0
Rating:

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