While Planet Hollywood provides a unique and memorable experience for many guests, complaint data from our community has flagged several recurring issues with their services and amenities. Common complaints include poor customer service, unexpected charges for room upgrades, and the failure to deliver promised upgrades like Star Class Treatment. Additionally, there are concerns about resort fees and additional charges for amenities that guests believe should be included.
To avoid these issues, closely review the terms and conditions before booking and monitor your billing statements for any unexpected charges. If problems arise, immediately address them with hotel management, document all interactions, and gather any necessary evidence such as photos or receipts to support your case.
Do you have a dispute or had a bad customer experience with Planet Hollywood? Report it through our hassle-free complaint form to warn others and maximize the chance of resolving it.
We will make sure that your complaint receives the attention it deserves by reaching out through: social media, emails, paper complaint letters, contact forms and other tools at our disposal. We also have an active community with people who might be able to give you some helpful advice.
Just looking for information? Search through all complaints we have received related to Planet Hollywood.
Our sentiment meter has detected that Planet Hollywood complaints over the past 28 days have remained within our normal fluctuation range, showing a change of 0%. While some customers might experience challenges with Planet Hollywood, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.
Sentiment data last updated on February 3, 2026
We have received 0 complaints about Planet Hollywood over the last 12 months. The graph below shows a monthly breakdown.
Curious about Planet Hollywood's track record in addressing complaints within the Restaurants category? Dive into the all-time complaints data right here!
Below, you will find the contact information for the complaint department of Planet Hollywood. To amplify the impact of your complaint, please use our complaint form.
You can contact the customer service of Planet Hollywood by calling +33-1-60-43-78-27. If you want to reach out to Planet Hollywood through their own website, you can use their contact form.
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Helpful experiences shared by verified Planet Hollywood customers. Search, discuss and connect with other people in our community.
Complaint from Jacquiwood6811@gmail.com on 27 August 2024 about Planet Hollywood.
Can you imagine the upset and disappointment my granddaughter felt when she chose your restaurant over all others for her results day, to be told when we arrived that we couldn’t go in because it was booked out by a... Read more
Complaint from Dae Dae on 29 May 2024 about Planet Hollywood.
On 05/26/2024 Read more
Complaint from Mark Andrew on 03 November 2023 about Planet Hollywood.
Manager would not address my issue in regards to a complaint in regards to the housekeeping of my room. Manager on duty indicated that I had done a self-checking and asked for no housekeeping on my room. Which was a lie because... Read more
Complaint from HONEYMAN01 on 09 May 2023 about Planet Hollywood.
At check in on 29th April we were informed we had been given a free upgrade the room was very dated and we asked to be moved then decided we would just stay in the room. Our hotel fees were... Read more
Complaint from Charlene Williams on 09 May 2023 about Planet Hollywood.
I recently returned from Planet Hollywood Costa Rica on May 7th, 2023. At the resort I spoke with the Star class manager Paulo on several occasions about my dissatisfaction during the weekend after paying $1320 for our party to receive... Read more
Complaint from JESUS FAIROW on 13 April 2023 about Planet Hollywood.
1) I was going down a elevator with a pregnant lady and was cuffedharassed and beat for saying hello not being rude never been disrespectful 2) I was at a meet up networking at the bar and was threatened escorted... Read more
Complaint from Rmac on 02 April 2023 about Planet Hollywood.
My friend and I booked a weekend stay. As we are unpacking and just settling in we want some music...We turn on the TV and we can watch all kinds of channels, but if we want to listen to... Read more
Complaint from Jerome857 on 05 December 2022 about Planet Hollywood.
Earlier this evening my wife and I went to celebrate our son's birthday. Everything was going well until we had to cut the evening short because my wife ate a piece of Mahi Mahi and became very ill. The waitress... Read more
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