Planet Hollywood complaint: Allergic reaction

Earlier this evening my wife and I went to celebrate our son’s birthday. Everything was going well until we had to cut the evening short because my wife ate a piece of Mahi Mahi and became very ill.

The waitress did not get a manager and I left in a hurry to get some benadryl for her. Unfortunately we did not enjoy our experience as I had hoped.

She ordered the Mahi Mahi thinking it was simply fish. Something in the food caused her lips to swell, made her have hives, and she also lost her voice.

We seek assistance from you in hopes that the staff will be more aware of this since no one told us about the possibility of cross contamination. She is allergic to dairy, soy based products, nuts, and shellfish.

The item on the menu does not have a warning label on it.

Fresh Florida Mahi Mahi
Grilled mahi mahi topped with tropical fruit salsa, served with house-made cilantro rice green bean blend
$31.99

Although the meal was removed from the bill it was not sufficient as my wife could not even speak because of the swelling of her tongue and lips.

Thankfully I was able to administer benadryl. My wife left a tip out of the kindness of her heart but I would not have. I feel the customer service was lacking.

Sincerely,
Jerome and Bianca Perez

My order information is as follows:

Planet Hollywood – Orlando
Sunday, December 4, 2022 at 4:15 pm
Name: Bianca Perez

M
Reservation : 2111161872