Philip Morris Complaint Sentiment: Neutral

Our sentiment meter has detected that Philip Morris complaints over the past 28 days have remained within our normal fluctuation range, showing a change of 0%. While some customers might experience challenges with Philip Morris, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.

Sentiment data last updated on April 26, 2024

Philip Morris complaint process

Do you have a dispute or had a bad customer experience with Philip Morris? Submit your Philip Morris complaint through our platform to support its escalation, prompting their customer service to resolve it.

We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of Philip Morris.

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Finally, we can turn your complaint into a professional Philip Morris complaint letter — and send it to their corporate office on your behalf.

How to file a complaint about Philip Morris?

File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!

Philip Morris complaints chart

We have received 5 complaints about Philip Morris over the last 12 months. The graph below shows a monthly breakdown.

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Philip Morris complaint statistics

Curious about Philip Morris's track record in addressing complaints within the Tobacco / 420 category? Dive into the all-time complaints data right here!

50
Total complaints
50
Open Complaints
0
Complaints pending
0
Complaints resolved
1.2
/10 50 ratings

Philip Morris reviews: (50)

Authentic experiences shared by our community for your benefit.

HOLES IN MY CIGARETTES

Complaint from ONE COMPLAINT on 18 September 2020 about Philip Morris.

I BUY BOND STREET BECAUSE THEY ARE CHEAP AND I AM ON A PENSION. BUT I HAVE FOUND CIGARETTES WITH HOLES IN THEM ON SEVERAL OCCASIONS, I HAD TO BUY CIGARETTE PAPERS TO REPAIR THE HOLES SO I COULD ... Read more

Comments: 0
Rating:

Black filters

Complaint from Daulton25 on 15 September 2020 about Philip Morris.

This whole carton that I bought every pack in it has had like black filters. They have had a funky taste to them as well Read more

Comments: 0
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Detects!

Complaint from Anne83 on 24 August 2020 about Philip Morris.

My smokes will not stay lit and on the off chance they do when I try to knock my ashes off the filter goes flying!? Countless times times now, I'm likely just going to switch brands Read more

Comments: 0
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Cigarette faulty

Complaint from EmEli on 19 August 2020 about Philip Morris.

Hi, I got a packet of bond street blue 25s and two of the smokes were faulty. They had extra paper wrapped around the butt. Read more

Comments: 0
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Old stock replacement

Complaint from Sunshine star Enterprises pte Ltd on 18 August 2020 about Philip Morris.

Hi Benjamin In starting of june we asked your delivery in charge to take back old stock but he replied that next delivery we take back old stock but In the mid of June our Tobacco Licence expired after that nobody... Read more

Comments: 0
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Cigarette

Complaint from ARTHURCLAN1 on 15 August 2020 about Philip Morris.

I purchased a packet of Bond Street Red 30 for $39.95 and 5 out of the 30 cigarettes had big holes at the bottom of the cigarette Read more

Comments: 0
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Bad merchandise

Complaint from isherpomn on 04 August 2020 about Philip Morris.

Filters are popping off the cigarettes I have 4 packs that I want reimbursed for! Read more

Comments: 0
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Cigarettes have tiny holes

Complaint from Twonavyboyz on 04 July 2020 about Philip Morris.

I purchase a carton of Marlboro Special Blend short reds every week. The first pack I opened, every other cigarettes has little “holes” in them so that I’m not able to “draw” on the cigarette. I have never had an... Read more

Comments: 0
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