Philip Morris Complaint Sentiment: Neutral

Our sentiment meter has detected that Philip Morris complaints over the past 28 days have remained within our normal fluctuation range, showing a change of 0%. While some customers might experience challenges with Philip Morris, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.

Sentiment data last updated on March 29, 2024

Philip Morris complaint process

Do you have a dispute or had a bad customer experience with Philip Morris? Submit your Philip Morris complaint through our platform to support its escalation, prompting their customer service to resolve it.

We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of Philip Morris.

By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.

Finally, we can turn your complaint into a professional Philip Morris complaint letter — and send it to their corporate office on your behalf.

How to file a complaint about Philip Morris?

File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!

Philip Morris complaints chart

We have received 5 complaints about Philip Morris over the last 12 months. The graph below shows a monthly breakdown.

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Philip Morris complaint statistics

Curious about Philip Morris's track record in addressing complaints within the Tobacco / 420 category? Dive into the all-time complaints data right here!

50
Total complaints
50
Open Complaints
0
Complaints pending
0
Complaints resolved
1.2
/10 50 ratings

Philip Morris reviews: (50)

Authentic experiences shared by our community for your benefit.

Cigarette box for Marlboro Ice

Complaint from Michael Sirles on 06 October 2022 about Philip Morris.

When I started smoking the Marlboro Ice cigarette the boxes I loved had the foil roll cap that would close back over the cigarettes and keep them fresh and would close easily. Now they have redone the pack without... Read more

Comments: 0
Rating:

Money rebate

Complaint from mirela.14@yahoo.com on 19 August 2022 about Philip Morris.

Hello,about 2 months ago the company take from my account 3 times the money for 1 product i buy…I speak with them on telephone 4 times and they don’t give my the money yet .. Read more

Comments: 0
Rating:

Cost

Complaint from krucker on 04 August 2022 about Philip Morris.

About a month ago, I purchased a carton of my usual, Marlboro Black Menthol. At that time, I paid wtax $44.08. Yesterday, I went to my usual store and bought the same thing and I paid, with tax,... Read more

Comments: 0
Rating:

Old expired stock.

Complaint from Voon on 06 July 2022 about Philip Morris.

I m a retailer of Lein Hing distributor, sometime last year, the sales rep convinced me to buy some not so saleable cigarettes, the cig eventually expired, I tried my times to return to this particular sales rep, every time... Read more

Comments: 0
Rating:

19 Cigarettes in a pack

Complaint from RIFF06296@YAHOO.COM on 20 April 2022 about Philip Morris.

Bought a sealed pack of Marlboro Red 100's and opened it and to my surprise there was only 19 cigarettes instead of 20, I don't know are you raising the price and putting less in the pack. Which would be... Read more

Comments: 0
Rating:

damaged cigarettes

Complaint from panniponi on 21 January 2022 about Philip Morris.

In the last couple of months every box of Philip Morris royal blue which I have bought contained at least 1 damaged or broken cigarette. It is also not rare that 3-5 cigarettes are damaged, but even worse, I bought... Read more

Comments: 0
Rating:

Filters

Complaint from Kristie-lee Thompson on 29 December 2021 about Philip Morris.

My filters look moldy but it's solid and crumbly. Looks disgusting and tastes horrible. Fearful may be foreign objects not intended. Read more

Comments: 0
Rating:

customer service

Complaint from ahmed ehab on 24 August 2021 about Philip Morris.

Greetings, I would like to raise a complain Against IQOS Egypt ! My experience with the customer service and Online Purchasing is the worst , this issue started with me making an order online in August 2021 , with order number... Read more

Comments: 0
Rating:

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