Philip Morris Complaint Sentiment: Neutral

Our sentiment meter has detected that Philip Morris complaints over the past 28 days have remained within our normal fluctuation range, showing a change of 0%. While some customers might experience challenges with Philip Morris, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.

Sentiment data last updated on April 24, 2024

Philip Morris complaint process

Do you have a dispute or had a bad customer experience with Philip Morris? Submit your Philip Morris complaint through our platform to support its escalation, prompting their customer service to resolve it.

We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of Philip Morris.

By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.

Finally, we can turn your complaint into a professional Philip Morris complaint letter — and send it to their corporate office on your behalf.

How to file a complaint about Philip Morris?

File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!

Philip Morris complaints chart

We have received 5 complaints about Philip Morris over the last 12 months. The graph below shows a monthly breakdown.

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Philip Morris complaint statistics

Curious about Philip Morris's track record in addressing complaints within the Tobacco / 420 category? Dive into the all-time complaints data right here!

50
Total complaints
50
Open Complaints
0
Complaints pending
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Complaints resolved
1.2
/10 50 ratings

Philip Morris reviews: (50)

Authentic experiences shared by our community for your benefit.

Bad quality

Complaint from Manal on 02 August 2023 about Philip Morris.

Hi, i received around 25 boxes of cigarettes during the past 3 months , all of these boxes were bought from the Jordanian duty free at Queen Alia airport. I swear all of these boxes and cigarettes were filled... Read more

Comments: 0
Rating:

Damaged

Complaint from Really Dissatisfied on 21 June 2023 about Philip Morris.

What is going on with your quality control? At eight dollars a pass with tax. This is unacceptable. Read more

Comments: 0
Rating:

Stale cigarettes

Complaint from Lisalisa1313 on 22 May 2023 about Philip Morris.

I bought 3 packs of cigarettes and didnt see this till I got home my cigarettes were smashed pack broke open and they tasted horrible I pay almost 10.00 for a pack of cigarettes to get this I'm so... Read more

Comments: 0
Rating:

unworthy heets

Complaint from mohmed salah on 19 May 2023 about Philip Morris.

I received my heets order n 42446375 which unfortunately was having something wrong... very low smoke level in the first or 2 or 3 breath ..then no smoke at all i contacted customer care ...but they told me that it couldn't be... Read more

Comments: 0
Rating:

Second hand smoke

Complaint from Breathless on 27 February 2023 about Philip Morris.

I worked in the hospitality industry for about most of my life now as I get older,my lungs and sinuses have got to the point I can't work and I'm tole the only way I can get help is if... Read more

Comments: 0
Rating:

Quality

Complaint from Webeer on 23 January 2023 about Philip Morris.

I've been a Marlboro smoker for over 10 years, but every year the quality I pay for is getting lower, often 15% are twigs, often it's dry you can't roll it, I understand that these twigs can sneak through the... Read more

Comments: 0
Rating:

Money back guarantee

Complaint from Seidel850 on 28 November 2022 about Philip Morris.

When I opened a pack and pulled a cigarette out I noticed that the cigarette was only half way full of tobacco so I checked another one same thing. After eventually opening every pack in the cartoon I realized the... Read more

Comments: 0
Rating:

Bad ciggerette

Complaint from Jaynie on 26 November 2022 about Philip Morris.

I went to take a cigarette out of my packet and never come across this before but 1 cigarette was damaged and upside down. I know accidents happen but at the prices we pay these days for cigarettes we treasure... Read more

Comments: 0
Rating:

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