Philip Morris complaint: unworthy heets

Complaint from mohmed salah reported on 19 May 2023 about Philip Morris

New complaint
Complaint pending
Complaint resolved
Complaint closed

My complaint:

I received my heets order n 42446375
which unfortunately was having something wrong…
very low smoke level in the first or 2 or 3 breath ..then no smoke at all

i contacted customer care …but they told me that it couldn’t be exchanged at all

which i found disappointing as I enjoyed IQOS smoking to more than a year and did not feel from the company except all respect and appreciation to customers

I do not know why its policy changed towards its clients …

Suggested solution:

The company will conduct corrupt cigarettes and replace it with sound cigarettes with carefully not repeat this error

Philip Morris complaint unworthy heets
Philip Morris complaint unworthy heets
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