Philip Morris complaint: stale cigarettes

Name: stale cigarettes
Item: Philip Morris
Rating: 1
Author: myasnanna2

Open 22 Mar 2020 553 views Tobacco / 420

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Filed 22 Mar 2020 by myasnanna2

I have bought 4 cartons of cigarettes within the past 2 months, not all from the same store either. Out of 4, 3 or those have been stale and nasty with broken cigarettes throughout the packs.

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Case details

Status: Open
Company: Philip Morris
Filed: 22 Mar 2020
Rating: 1/5
Desired resolution: I feel my money should be refunded or I should receive replacement cigarettes. Although the gas money and the time out of my schedule going and buying the cigarettes can't be replaced. I don't have any pictures or receipts to send in I truly didn't realize at the time that I'd need them and I have sent in the past 2 receipts to the address marlboro gave me and have gotten no response or reaction.
Problem: Stale cigarettes and broken packs across cartons
About: cigarette cartons

Progress

Filed
Company notified
Company replied
Resolved

22 Mar 2020 Complaint filed and published
22 Mar 2020 Message from Bizzy: we notified Philip Morris about this complaint.

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