While HostGator provides a range of web hosting services, complaint data from our community has flagged several recurring issues with their service and support. Common complaints include websites being suspended despite payments being current, server problems affecting website functionality, and domain names being mistakenly suspended even though they have not expired. Customers also report dissatisfaction with the overall quality of customer service provided.
To avoid these issues, we advise customers to regularly monitor their account and website status, maintain documentation of all transactions and renewals, and reach out to customer service promptly if any discrepancies arise. It’s also a good practice to keep backups of important data and consider setting up automatic alerts for domain renewals and service changes.
Do you have a dispute or had a bad customer experience with HostGator? Report it through our hassle-free complaint form to warn others and maximize the chance of resolving it.
We will make sure that your complaint receives the attention it deserves by reaching out through: social media, emails, paper complaint letters, contact forms and other tools at our disposal. We also have an active community with people who might be able to give you some helpful advice.
Just looking for information? Search through all complaints we have received related to HostGator.
Our sentiment meter has detected that HostGator complaints over the past 28 days have remained within our normal fluctuation range, showing a change of 0%. While some customers might experience challenges with HostGator, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.
Sentiment data last updated on November 1, 2025
We have received 0 complaints about HostGator over the last 12 months. The graph below shows a monthly breakdown.
Curious about HostGator's track record in addressing complaints within the Hosting category? Dive into the all-time complaints data right here!
Below, you will find the contact information for the complaint department of HostGator. To amplify the impact of your complaint, please use our complaint form.
You can contact the customer service of HostGator by calling 8669642867. If you want to reach out to HostGator through their own website, you can use their contact form.
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Helpful experiences shared by verified HostGator customers. Search, discuss and connect with other people in our community.
Complaint from volos40@yahoo.com on 02 April 2024 about HostGator.
On October we had 2 charges from HostGator for unknown amount. I tried to contact you because the amounts were much higher than anticipated. Upon no response from HostGator we turned them into Amex as Fraud and we were refunded. In... Read more
Complaint from cue on 10 January 2024 about HostGator.
Is been nearly a month now always on live chat because my website is down due to SSL. This is ruining my business. As a last result before a leave for a better service a need a refund as service is unacceptable. Read more
Complaint from tanlavandar on 08 January 2024 about HostGator.
I am writing to seek your help to resolve this issue: I have renewed 3 domain names with hostgator (launchpad）in Jan 11, 2023, that is, all my 3 domain names are not expired until Jan 2024. But somehow, on Dec... Read more
Complaint from Saurabh9 on 05 January 2024 about HostGator.
I contacted Hostgator 5 days ago to renew my account. You can check the notes the Support or Care team wasn't been able to renew it for past 4 days and they only kept me hanging and waiting for an... Read more
Complaint from luckydxb on 04 January 2024 about HostGator.
i renewed my domain on 16 nov 2023 it was expired on 10th nov there policy says its goes to redemtion after 45 days i paid them within week they didnt update and now sahying pay 75 usd more to renew... Read more
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