While Freewallet offers digital wallet services for cryptocurrency users, complaint data from our community has flagged several recurring issues. Common complaints include accounts being suspended or frozen without adequate explanation and severe delays in the verification process. Additionally, users have reported funds being held hostage and discrepancies in account balances after transactions.
To avoid these issues, we strongly advise customers to thoroughly read and understand Freewallet’s terms and conditions, regularly monitor their account activity, and ensure all verification documents are up to date and accurately submitted. If problems arise, document all interactions with customer service and gather proof such as transaction records and communications to support your case.
Do you have a dispute or had a bad customer experience with Freewallet? Report it through our hassle-free complaint form to warn others and maximize the chance of resolving it.
We will make sure that your complaint receives the attention it deserves by reaching out through: social media, emails, paper complaint letters, contact forms and other tools at our disposal. We also have an active community with people who might be able to give you some helpful advice.
Just looking for information? Search through all complaints we have received related to Freewallet.
Our sentiment meter has identified a 100% increase in complaints about Freewallet over the past 28 days compared to the average rate. This underscores potential challenges in customer experience. For informed decision-making, we strongly recommend reviewing the complaints before considering Freewallet's offerings.
Sentiment data last updated on April 19, 2026
We have received 3 complaints about Freewallet over the last 12 months. The graph below shows a monthly breakdown.
Curious about Freewallet's track record in addressing complaints within the Crypto / DeFi / Blockchain category? Dive into the all-time complaints data right here!
Below, you will find the contact information for the complaint department of Freewallet. To amplify the impact of your complaint, please use our complaint form.
For Freewallet support through email, send your inquiry to info@freewallet.org. If you want to reach out to Freewallet through their own website, you can use their contact form.
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Helpful experiences shared by verified Freewallet customers. Search, discuss and connect with other people in our community.
Complaint from Gem11 on 24 October 2024 about Freewallet.
I purchased dogecoins via freewallet back in 2021 with the intention of leaving them there as a long term investment . This was a small investment as a gamble the coins may rise in value significantly. However, this month,... Read more
Complaint from Agat on 16 October 2024 about Freewallet.
Freewallet blocks user accounts and steals their funds under the leadership of Dmitry Gunyashov. Don’t let them get away with it. Read more
Complaint from kawarmc on 04 October 2024 about Freewallet.
I have a Freewallet account since 2017 with more than 0.51 bitcoins. I never tried to use that money, was there like a long term investment in crypto’s. A couple of months ago I tried to withdraw my bitcoins and send... Read more
Complaint from db7b05ba on 03 August 2024 about Freewallet.
I have XMR balance but account suspended for no reason. Read more
Complaint from Dake on 21 April 2024 about Freewallet.
I have transferred CND to FREE WALLET. Today i have discovered that free wallet took my money due to inactivity fee without any emails and reminders. they took without my permission and any notification. In 2 transactions. It is really bad... Read more
Complaint from TheCryptoCo. on 05 April 2024 about Freewallet.
They first locked my account. Which I used 3 months ago. Then ask me to reset my password and pattern. They took almost 2 month to respond it and mean while they deducted my fund. Read more
Complaint from fatemehym on 07 March 2024 about Freewallet.
FREE WALLET took my money due to inactivity fee without any emails and reminders they took without my permission and i think its against privacy policy. its a robbery! Read more
Complaint from AndrewB4 on 17 February 2024 about Freewallet.
Hello! I am a journalist. I am investigating the Freewallet project. According to the information we found, Freewallet is a multi-currency wallet that makes it easy for users to store and manage their cryptocurrency. However, we are convinced that this... Read more
Complaint from daveinli1970@gmail.com on 01 January 2024 about Freewallet.
Freewallet decided to hold my funds and suspend my account services while asking for proof where funds came from. This was provided over and over. Then they ask where the person who sent you the funds received them from. This... Read more
Complaint from kr0ki on 19 September 2023 about Freewallet.
Application freewallet is not working on the newest version of Android, nobody told you that, and for that reason i need to reset my 2FA.Speak with support and provide them a lot of information ID, picture , mail etc. and in... Read more
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