Most Common Freewallet Complaints and Tips

While Freewallet offers digital wallet services for cryptocurrency users, complaint data from our community has flagged several recurring issues. Common complaints include accounts being suspended or frozen without adequate explanation and severe delays in the verification process. Additionally, users have reported funds being held hostage and discrepancies in account balances after transactions.

To avoid these issues, we strongly advise customers to thoroughly read and understand Freewallet’s terms and conditions, regularly monitor their account activity, and ensure all verification documents are up to date and accurately submitted. If problems arise, document all interactions with customer service and gather proof such as transaction records and communications to support your case.

How and why file a complaint about Freewallet?

Do you have a dispute or had a bad customer experience with Freewallet? Report it through our hassle-free complaint form to warn others and maximize the chance of resolving it.

We will make sure that your complaint receives the attention it deserves by reaching out through: social media, emails, paper complaint letters, contact forms and other tools at our disposal. We also have an active community with people who might be able to give you some helpful advice.

Just looking for information? Search through all complaints we have received related to Freewallet.

Freewallet Customer Sentiment: Negative

Our sentiment meter has identified a 100% increase in complaints about Freewallet over the past 28 days compared to the average rate. This underscores potential challenges in customer experience. For informed decision-making, we strongly recommend reviewing the complaints before considering Freewallet's offerings.

Sentiment data last updated on April 19, 2026

Freewallet complaints chart

We have received 3 complaints about Freewallet over the last 12 months. The graph below shows a monthly breakdown.

10
9
8
7
6
5
4
3
2
1
0
May
Jun
Jul
Aug
Sep
Oct
Nov
Dec
Jan
Feb
Mar
Apr

Media uploaded by our community

Freewallet complaint: Freewallet holding 8.61 ETH hostage for over 1 year through deliberate KYC loop
Freewallet complaint: Freewallet.org refuse to give me back my money (63,386 USDT) although KYC passed
Freewallet complaint: Freewallet is holding my legally withdrawn crypto funds without clear explanation
Freewallet complaint: Freewallet stole my coins
Freewallet complaint: They keep holding my account as pending verification
Freewallet complaint: Freewallet: inactivity fee
Freewallet complaint: Inactivity Fee
Freewallet complaint: inactivity Fee
Freewallet complaint: A fraudulent wallet that stole millions of dollars from its users!
Freewallet complaint: Will not release my funds
Freewallet complaint: They stole my money.

Freewallet complaint statistics

Curious about Freewallet's track record in addressing complaints within the Crypto / DeFi / Blockchain category? Dive into the all-time complaints data right here!

29
Total complaints
0
Open Complaints
0
Complaints pending
29
Complaints resolved
1.0
/10 29 ratings

100% of all complaints resolved

100%

How to contact the customer service of Freewallet?

Below, you will find the contact information for the complaint department of Freewallet. To amplify the impact of your complaint, please use our complaint form.

Webcare email:
info@freewallet.org
Contact form:

For Freewallet support through email, send your inquiry to info@freewallet.org. If you want to reach out to Freewallet through their own website, you can use their contact form.

Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.

Bad reviews about Freewallet: (29)

Helpful experiences shared by verified Freewallet customers. Search, discuss and connect with other people in our community.

Freewallet stole my coins

Complaint from Gem11 on 24 October 2024 about Freewallet.

I purchased dogecoins via freewallet back in 2021 with the intention of leaving them there as a long term investment . This was a small investment as a gamble the coins may rise in value significantly. However, this month,... Read more

Comments: 0
Rating:

They keep holding my account as pending verification

Complaint from kawarmc on 04 October 2024 about Freewallet.

I have a Freewallet account since 2017 with more than 0.51 bitcoins. I never tried to use that money, was there like a long term investment in crypto’s. A couple of months ago I tried to withdraw my bitcoins and send... Read more

Comments: 0
Rating:

Freewallet: inactivity fee

Complaint from Dake on 21 April 2024 about Freewallet.

I have transferred CND to FREE WALLET. Today i have discovered that free wallet took my money due to inactivity fee without any emails and reminders. they took without my permission and any notification. In 2 transactions. It is really bad... Read more

Comments: 3
Rating:

Inactivity Fee

Complaint from TheCryptoCo. on 05 April 2024 about Freewallet.

They first locked my account. Which I used 3 months ago. Then ask me to reset my password and pattern. They took almost 2 month to respond it and mean while they deducted my fund. Read more

Comments: 0
Rating:

inactivity Fee

Complaint from fatemehym on 07 March 2024 about Freewallet.

FREE WALLET took my money due to inactivity fee without any emails and reminders they took without my permission and i think its against privacy policy. its a robbery! Read more

Comments: 0
Rating:

Will not release my funds

Complaint from daveinli1970@gmail.com on 01 January 2024 about Freewallet.

Freewallet decided to hold my funds and suspend my account services while asking for proof where funds came from. This was provided over and over. Then they ask where the person who sent you the funds received them from. This... Read more

Comments: 0
Rating:

collect to many information for simple 2FA

Complaint from kr0ki on 19 September 2023 about Freewallet.

Application freewallet is not working on the newest version of Android, nobody told you that, and for that reason i need to reset my 2FA.Speak with support and provide them a lot of information ID, picture , mail etc. and in... Read more

Comments: 2
Rating:

Why use our complaint platform?

✅ 10 years experience in successful complaint resolution

✅ We will make sure that your complaint receives the attention it deserves📢

✅ Get help from our community, and help other people to make better choices

✅ 100% verified reviews from real people

How does Complain.biz work?