Freewallet complaint: will not allow me to recivie my litecoin

Name: will not allow me to recivie my litecoin
Item: Freewallet
Author: Perry

Resolved 14 Apr 2022 361 views Crypto / DeFi / Blockchain

File your Freewallet complaint How does Complain.biz work?

Filed 14 Apr 2022 by Perry

I entered an incorrect email address when I set up my account. They are now not verifying my email address to allow me to move my funds. They keep asking me over and over for the same data. It is a joke.

File your complaint

Report

Spam, offensive, not about this company, or it contains someone's private details? Tell us and a person looks at it.

Reason

What is wrong?

Your email (optional, if we may ask you something)

Case details

Status: Resolved
Company: Freewallet
Filed: 14 Apr 2022
Desired resolution: If they would just verify my email address this would all be over. I agree its my fault I am in this position but it truly seems like they don't want to allow me access to my account. We have discussed situatons for 2 weeks over the correct email address. There can be no doubt it's me. I don't understand why they keep asking me for the same data. Seems they want to keep my money. Just tired of it.
Problem: Email not verified, funds cannot be moved
About: crypto wallet account
Dealing with it for: 2 weeks

Progress

Filed
Company notified
Company replied
Resolved

14 Apr 2022 Complaint filed and published
14 Apr 2022 Message from Bizzy: we notified Freewallet about this complaint.
14 Apr 2022 Freewallet posted an official reply. View
14 Apr 2022 The complainant marked this case as resolved.
29 Apr 2022 Freewallet posted an official reply. View
29 Apr 2022 Freewallet posted an official reply. View

See all 29 Freewallet complaints

Discussion

4 comments

Freewallet Official reply from Freewallet 14 Apr 2022

Dear Perry, checking your support ticket, we were glad to find out that a new email address has been set for your account. It was important for us to verify you as account owner before these changes were made. Please let us know if we can be of further assistance. Thanks in advance.

Reply
PerryVanOstrand 28 Apr 2022

So they did change my email address and allowed me access to my account. I then went to purchase gift cards from Google Play. I selected 4 $20 gift cards. The transaction went thru and they took my Litecoin for that transaction. I received a gift card for $5. That is all I received. I contacted them right away and they tell me they are working on it. This all started with a simple idea to buy $125 of Litecoin and then transfer it to Freewallet where I could purchase the gift cards. In the process, the value of my Litecoin dropped to where I could only get $80 worth of gift cards. They now have my Litecoin and I have only received $5. I can't imagine using this company for large amounts of money. It is been ridiculous.

Reply
freewallet Official reply from Freewallet 29 Apr 2022

Hello Perry, sorry to hear that you've experienced an issue with our app. At the moment, your case is being processed on our partner's side. We will try to speed up the process. Please be assured that you'll be contacted as soon as there is an update.

Reply
freewallet Official reply from Freewallet 29 Apr 2022

Dear Perry, please let us that the gift card refund is being processed for you.

Reply