Freewallet complaint: Inactivity Fee

Name: Inactivity Fee
Item: Freewallet
Rating: 1
Author: Napster

Resolved 5 Apr 2024 245 views Crypto / DeFi / Blockchain

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Filed 5 Apr 2024 by Napster

They first locked my account. Which I used 3 months ago. Then ask me to reset my password and pattern. They took almost 2 month to respond it and mean while they deducted my fund.

Freewallet complaint: Inactivity Fee — Photo Napster uploaded with this complaint

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Case details

Status: Resolved
Company: Freewallet
Filed: 5 Apr 2024
Rating: 1/5
Desired resolution: Just revert back my fund simple because I’m using this wallet since 2017
Problem: Account locked while inactivity fee deducted
About: crypto wallet
Dealing with it for: 60 days

Progress

Filed
Company notified
Company replied
Resolved

5 Apr 2024 Complaint filed and published
5 Apr 2024 Message from Bizzy: we notified Freewallet about this complaint.
7 Apr 2024 Freewallet posted an official reply. View
7 Apr 2024 The complainant marked this case as resolved.

See all 29 Freewallet complaints

Discussion

2 comments

Freewallet Official reply from Freewallet 7 Apr 2024

Hello, per our Terms and Conditions, a monthly fee of 30 USDT applies to accounts that remain inactive for 12 months. Please contact our support team here: https://bit.ly/2rgGdRw with your User ID so our specialists can check the details.

Reply
TheCryptoCo. 7 Apr 2024

But my account was active in last 8 months ago. I have an email login logs Also available which clearly showing the date time and even seconds it’s was active account

Reply