While Freewallet offers digital wallet services for cryptocurrency users, complaint data from our community has flagged several recurring issues. Common complaints include accounts being suspended or frozen without adequate explanation and severe delays in the verification process. Additionally, users have reported funds being held hostage and discrepancies in account balances after transactions.
To avoid these issues, we strongly advise customers to thoroughly read and understand Freewallet’s terms and conditions, regularly monitor their account activity, and ensure all verification documents are up to date and accurately submitted. If problems arise, document all interactions with customer service and gather proof such as transaction records and communications to support your case.
Do you have a dispute or had a bad customer experience with Freewallet? Report it through our hassle-free complaint form to warn others and maximize the chance of resolving it.
We will make sure that your complaint receives the attention it deserves by reaching out through: social media, emails, paper complaint letters, contact forms and other tools at our disposal. We also have an active community with people who might be able to give you some helpful advice.
Just looking for information? Search through all complaints we have received related to Freewallet.
Our sentiment meter has detected that Freewallet complaints over the past 28 days have remained within our normal fluctuation range, showing a change of 0%. While some customers might experience challenges with Freewallet, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.
Sentiment data last updated on February 3, 2026
We have received 2 complaints about Freewallet over the last 12 months. The graph below shows a monthly breakdown.
Curious about Freewallet's track record in addressing complaints within the Crypto / DeFi / Blockchain category? Dive into the all-time complaints data right here!
Below, you will find the contact information for the complaint department of Freewallet. To amplify the impact of your complaint, please use our complaint form.
For Freewallet support through email, send your inquiry to info@freewallet.org. If you want to reach out to Freewallet through their own website, you can use their contact form.
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Helpful experiences shared by verified Freewallet customers. Search, discuss and connect with other people in our community.
Complaint from Shahzod Narzullayev on 09 September 2025 about Freewallet.
I have an account with freewallet.org, and it worked fine for over a year until 18th Jan 2025, when I deposited 63K USDT and then when I tried to withdraw some of it, I found out that the account was... Read more
Complaint from Shahzod Narzullayev on 22 May 2025 about Freewallet.
I am writing to file a formal complaint against Freewallet. On January 18, 2025, I successfully withdrew large amounts of cryptocurrency (USDT and BTC) from my verified account on 1win, an officially operating platform. The following transactions were made: 600,000 MDL –... Read more
Complaint from folgao on 23 January 2025 about Freewallet.
I deposited all my life savings in 2017 and always followed the evolution of my wallet through the app. Now I have a family health problem and I need to withdraw the BTCs urgently and they simply blocked my account. They asked... Read more
Complaint from KenneAnd on 16 January 2025 about Freewallet.
With so many accounts of blocked access, unexplained deductions, and ignored support tickets, the warning is clear: don’t trust Freewallet with your cryptocurrency. Read more
Complaint from folgao on 10 January 2025 about Freewallet.
I deposited all my life savings in 2017 and always followed the evolution of my wallet through the app. Now I have a family health problem and I need to withdraw the BTCs urgently and they simply blocked my account. They asked... Read more
Complaint from sward on 06 January 2025 about Freewallet.
I was forced to move all my coins last year from Bettrix. The wallets I transfer to would not take Ripple I was in a pinch and found Free wallet. No where did I get any information that they would... Read more
Complaint from Easone on 03 December 2024 about Freewallet.
Instead of resolving problems, Freewallet’s support seems to add confusion. Users need clear solutions, not endless back-and-forth. Read more
Complaint from Williesd on 28 November 2024 about Freewallet.
The crypto community must stand together against Freewallet’s unfair practices. Victims, email freewallet-report@tutanota.com to share your experiences. Read more
Complaint from Gem11 on 01 November 2024 about Freewallet.
This is an ongoing complaint with freewallet. I was told by you the complaint was resolved but freewallet have not refunded me my coins. This is the issue l have with them and they are not addressing this.... Read more
Complaint from Gem11 on 24 October 2024 about Freewallet.
I purchased dogecoins via freewallet back in 2021 with the intention of leaving them there as a long term investment . This was a small investment as a gamble the coins may rise in value significantly. However, this month,... Read more
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