Freewallet Complaint Sentiment: Neutral

Our sentiment meter has detected that Freewallet complaints over the past 28 days have remained within our normal fluctuation range, showing a change of 0%. While some customers might experience challenges with Freewallet, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.

Sentiment data last updated on April 15, 2024

Freewallet complaint process

Do you have a dispute or had a bad customer experience with Freewallet? Submit your Freewallet complaint through our platform to support its escalation, prompting their customer service to resolve it.

We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of Freewallet.

By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.

Finally, we can turn your complaint into a professional Freewallet complaint letter — and send it to their corporate office on your behalf.

How to file a complaint about Freewallet?

File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!

Freewallet complaints chart

We have received 8 complaints about Freewallet over the last 12 months. The graph below shows a monthly breakdown.

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Freewallet complaint statistics

Curious about Freewallet's track record in addressing complaints within the Crypto / DeFi / Blockchain category? Dive into the all-time complaints data right here!

14
Total complaints
0
Open Complaints
0
Complaints pending
14
Complaints resolved
1.0
/10 14 ratings

100% of all complaints resolved

100%

How to contact the customer service of Freewallet?

Below, you will find the contact information for the complaint department of Freewallet. To amplify the impact of your complaint, please use our complaint form.

Webcare email:
info@freewallet.org
Contact form:

For Freewallet support through email, send your inquiry to info@freewallet.org. If you want to reach out to Freewallet through their own website, you can use their contact form.

Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.

Freewallet reviews: (14)

Authentic experiences shared by our community for your benefit.

Inactivity Fee

Complaint from TheCryptoCo. on 05 April 2024 about Freewallet.

They first locked my account. Which I used 3 months ago. Then ask me to reset my password and pattern. They took almost 2 month to respond it and mean while they deducted my fund. Read more

Comments: 0
Rating:

inactivity Fee

Complaint from fatemehym on 07 March 2024 about Freewallet.

FREE WALLET took my money due to inactivity fee without any emails and reminders they took without my permission and i think its against privacy policy. its a robbery! Read more

Comments: 0
Rating:

Will not release my funds

Complaint from daveinli1970@gmail.com on 01 January 2024 about Freewallet.

Freewallet decided to hold my funds and suspend my account services while asking for proof where funds came from. This was provided over and over. Then they ask where the person who sent you the funds received them from. This... Read more

Comments: 0
Rating:

collect to many information for simple 2FA

Complaint from kr0ki on 19 September 2023 about Freewallet.

Application freewallet is not working on the newest version of Android, nobody told you that, and for that reason i need to reset my 2FA.Speak with support and provide them a lot of information ID, picture , mail etc. and in... Read more

Comments: 2
Rating:

Transfer

Complaint from Mrcurrency on 12 June 2023 about Freewallet.

I sent money to test out the app it mysteriously ended uo some where else with a mystery reciepient number thank god if was just 13.50 but imagine how many people work for less than that a hour Read more

Comments: 3
Rating:

Have swftc crpto disabled

Complaint from Will weeks on 28 May 2023 about Freewallet.

Deposited swftc from offline wallet recieve on freewallet but it is disabled has been this way for months have sent over 200 emails with videos screen shots and documents it like there stealing... Read more

Comments: 4
Rating:

Freewallet blocked payments and not accepting KYC documents

Complaint from hari6998 on 16 March 2023 about Freewallet.

Hi, I was using Freewallet for some small payment transaction. Last week I recevd a good payment from some one. Soon after that Freewallet blocked my out going transacations and asked for KYC details. I have given KYC details ( My company... Read more

Comments: 1
Rating:

Funds held hostage

Complaint from scottduncan on 09 May 2022 about Freewallet.

Freewallet froze my funds last week after accepting dozens of deposits from me over several weeks. When I tried to withdraw my funds to transfer to another wallet, they refused and locked it. They have demanded KYC, which I provided... Read more

Comments: 2
Rating:

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