Freewallet complaint: A fraudulent wallet that stole millions of dollars from its users!

Complaint from AndrewB4 reported on 17 February 2024 about Freewallet

New complaint
Complaint pending
Complaint resolved
Complaint closed

My complaint:

Hello! I am a journalist. I am investigating the Freewallet project. According to the information we found, Freewallet is a multi-currency wallet that makes it easy for users to store and manage their cryptocurrency. However, we are convinced that this is a lie and behind this project are scammers! Having collected information, it turned out that their wallet owners deceive users under the guise of KYC verification, address updates and more. There are a lot of complaints about missing transactions, and you can also come across a lot of negative reviews on the internet, where people tell about their situations where they lost assets using Freewallet multi-currency wallets.

We roughly estimated the amount of loss at $8 million! There is no information about the real owners anywhere on their sites – this only tells us one thing – they hide their identity to avoid punishment. It is also important to note that law enforcement agencies ignore complaints and statements of deceived users, which casts doubt on the involvement of the police in this company, perhaps they are covering up for the fraudsters.

This affects another global problem – corruption. That’s why we appeal to you to prevent the fraud of Freewallet project and protect people from deception.

Suggested solution:

Help remove their wallet, maybe somehow inform users of the threat, any solutions to offer.

Freewallet complaint A fraudulent wallet that stole millions of dollars from its users!
Freewallet complaint A fraudulent wallet that stole millions of dollars from its users!
Comments: 1
Rating:

Message from Bizzy from Complain.biz

1 month ago - We have sent an email to Freewallet about your complaint

Message from Bizzy from Complain.biz

1 month ago - Complaint is picked up by Freewallet

Message from Bizzy from Complain.biz

1 month ago - Complaint is solved by Freewallet

Freewallet

Responded on 22 February 2024 at 09:10

Offered solution:

Hello,

First and foremost, we must emphasize that Freewallet operates with transparency and integrity. Our platform strives to provide users with a convenient and secure means of storing and managing their cryptocurrency holdings. We take great pride in offering a service that prioritizes the safety of our users’ funds. As part of it, some of our users pass the verification procedure to prevent hacking attempts and comply with international laws, including those that combat money laundering and other illegal financial activities. Users’ funds remain securely untouched in their accounts throughout the verification procedure.

Regarding the accusations of deception related to the verification procedure and address updates, we assure you that all verification processes and updates are conducted in accordance with industry standards and regulatory requirements. Our team is committed to maintaining the highest level of compliance and adhering to strict security protocols to safeguard the interests of our users.

Unfortunately, users sometimes label a service as a scam when it doesn’t meet their expectations. That’s why negative reviews and complaints may exist on the internet. In many cases, misinformation and misunderstandings can also contribute to a skewed perception of our platform. We encourage users to contact our support team through the official support portal here: https://support.freewallet.org/support/tickets/new for assistance with any concerns or issues they encounter.

Subscribe
Notify of
guest
1 Comment
Oldest
Newest Most Voted
Inline Feedbacks
View all comments

freewallet
freewallet(@freewallet)
1 month ago

Hello,  First and foremost, we must emphasize that Freewallet operates with transparency and integrity. Our platform strives to provide users with a convenient and secure means of storing and managing their cryptocurrency holdings. We take great pride in offering a service that prioritizes the safety of our users’ funds. As part of it, some of our users pass the verification procedure to prevent hacking attempts and comply with international laws, including those that combat money laundering and other illegal financial activities. Users’ funds remain securely untouched in their accounts throughout the verification procedure. Regarding the accusations of deception related to… Read more »