Freewallet complaint: Will not release my funds
Filed 1 Jan 2024 by david
Freewallet decided to hold my funds and suspend my account services while asking for proof where funds came from. This was provided over and over. Then they ask where the person who sent you the funds received them from. This is not legal and they basically know crypto trail is impossible to provide.
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Freewallet Official reply from Freewallet
Hello, Freewallet strives to provide a safe and secure environment for high-level cryptocurrency management. Therefore, to prevent hacking attempts and require complying with international laws, including those that combat money laundering and other illegal financial activities, some of our users pass the verification procedure. Throughout the verification procedure, users’ funds remain on their accounts untouched in complete safety. Please get back to the support ticket and follow our reps' instructions to complete the procedure.
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