Complaint from daveinli1970@gmail.com reported on 01 January 2024 about Freewallet
Freewallet decided to hold my funds and suspend my account services while asking for proof where funds came from. This was provided over and over. Then they ask where the person who sent you the funds received them from. This is not legal and they basically know crypto trail is impossible to provide.
Release my funds
Message from Bizzy from Complain.biz
4 months ago - We have sent an email to Freewallet about your complaint
Message from Bizzy from Complain.biz
3 months ago - Complaint is picked up by Freewallet
Message from Bizzy from Complain.biz
3 months ago - Complaint is solved by Freewallet
Responded on 03 January 2024 at 08:26
Hello, Freewallet strives to provide a safe and secure environment for high-level cryptocurrency management. Therefore, to prevent hacking attempts and require complying with international laws, including those that combat money laundering and other illegal financial activities, some of our users pass the verification procedure. Throughout the verification procedure, users’ funds remain on their accounts untouched in complete safety. Please get back to the support ticket and follow our reps' instructions to complete the procedure.
