Complaint from kr0ki reported on 19 September 2023 about Freewallet
Application freewallet is not working on the newest version of Android, nobody told you that, and for that reason i need to reset my 2FA.Speak with support and provide them a lot of information
ID, picture , mail etc. and in the end they want me to prove source of the founds in my account.
FOR simple 2FA they violate GDPR and a lot of different procedures.
they need to give me access to my account or at least transfer my money to somewhere else
Message from Bizzy from Complain.biz
7 months ago - We have sent an email to Freewallet about your complaint
Message from Bizzy from Complain.biz
7 months ago - Complaint is picked up by Freewallet
Message from Bizzy from Complain.biz
7 months ago - Complaint is solved by Freewallet
Responded on 22 September 2023 at 07:51
Dear customer, please note that in order to verify you as the rightful owner, we require certain information that only you can provide to prevent strangers from gaining access to your account. Please share your ticket number so we can look into the details.
Dear customer, please note that in order to verify you as the rightful owner, we require certain information that only you can provide to prevent strangers from gaining access to your account. Please share your ticket number so we can look into the details.
Hello kr0ki, can we still assist you? Your ticket number would be very helpful.