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Freewallet complaint: collect to many information for simple 2FA

Resolved 274 views Crypto / DeFi / Blockchain
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Filed 19 Sep 2023 by Kiril

Application freewallet is not working on the newest version of Android, nobody told you that, and for that reason i need to reset my 2FA.Speak with support and provide them a lot of information
ID, picture , mail etc. and in the end they want me to prove source of the founds in my account.
FOR simple 2FA they violate GDPR and a lot of different procedures.

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3 comments

  1. freewallet Official reply from Freewallet

    Dear customer, please note that in order to verify you as the rightful owner, we require certain information that only you can provide to prevent strangers from gaining access to your account. Please share your ticket number so we can look into the details.

    Reply

  2. Freewallet Official reply from Freewallet

    Dear customer, please note that in order to verify you as the rightful owner, we require certain information that only you can provide to prevent strangers from gaining access to your account. Please share your ticket number so we can look into the details.

    Reply

  3. freewallet Official reply from Freewallet

    Hello kr0ki, can we still assist you? Your ticket number would be very helpful.

    Reply

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