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Freewallet complaint: I am yet another victim of Freewallet.

Resolved 67 views Crypto / DeFi / Blockchain
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Filed 23 Jan 2025 by Francis

I deposited all my life savings in 2017 and always followed the evolution of my wallet through the app.

Now I have a family health problem and I need to withdraw the BTCs urgently and they simply blocked my account.

They asked for several documents and I sent them all, after that they disconnected me from the app and no longer let me connect with Facebook or any other means.
Now they no longer respond to me, I no longer have access to my wallet and they stole my coins!

I demand an urgent solution! Return my access to the app and unblock my coins.

ID ac75eeff

Always the same old nonsense and they never give us access. They ask for unnecessary, old and in some cases impossible to obtain information, just to fraudulently take our coins.
No big and serious company like Binance, Bittrex, Bitfinex and others asks for the information they say is necessary. It’s just an excuse to not give us access back.

I always had access to my account, password, Token, key, etc. They simply took away my access to the account after I requested the transfer unlocking.

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Discussion

1 comment

  1. Freewallet Official reply from Freewallet

    Hello,
    Currently, the Facebook login option is not working, but our team is actively working to resolve the issue. If you prefer not to wait for the fix, you can create a new account and submit a request to transfer your funds to it. To begin the transfer process, please inform our team through your support ticket.
    Checking your support ticket, we can see that not all the requested information is provided. Please review our team's last request and provide the required details.

    Reply

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