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Freewallet complaint: I am yet another victim of Freewallet. Stole my coins.

Resolved 41 views Crypto / DeFi / Blockchain
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Filed 10 Jan 2025 by Francis

I deposited all my life savings in 2017 and always followed the evolution of my wallet through the app.

Now I have a family health problem and I need to withdraw the BTCs urgently and they simply blocked my account.

They asked for several documents and I sent them all, after that they disconnected me from the app and no longer let me connect to Facebook or any other means.

Now they don’t answer me anymore, I no longer have access to my wallet and they stole my coins!

I demand an urgent solution!

ID ac75eeff

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Discussion

1 comment

  1. Freewallet Official reply from Freewallet

    Hello, we understand your concerns and frustrations regarding the verification procedure you encountered. Ensuring the security of users' funds is our utmost concern. As part of our commitment to safeguarding assets, some users undergo a verification procedure. This measure helps prevent unauthorized access and ensures compliance with international regulations, primarily anti-money laundering and illicit financial practices. Throughout the verification procedure, all funds remain securely untouched in the account.
    We've already contacted our security team about your case. We'll notify you once they provide any updates.

    Reply

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