Complaint Freewallet: I am yet another victim of Freewallet. Stole my coins.

My complaint:

I deposited all my life savings in 2017 and always followed the evolution of my wallet through the app.

Now I have a family health problem and I need to withdraw the BTCs urgently and they simply blocked my account.

They asked for several documents and I sent them all, after that they disconnected me from the app and no longer let me connect to Facebook or any other means.

Now they don’t answer me anymore, I no longer have access to my wallet and they stole my coins!

I demand an urgent solution!

ID ac75eeff

Suggested solution:

Return my access to the app and unblock my coins.

Message from Bizzy from Complain.biz

1 year ago - We have sent an email to Freewallet about your complaint

Message from Bizzy from Complain.biz

1 year ago - Complaint is picked up by Freewallet

Message from Bizzy from Complain.biz

1 year ago - Complaint is solved by Freewallet

Freewallet

Responded on 10 January 2025 at 17:58

Offered solution:

Hello, we understand your concerns and frustrations regarding the verification procedure you encountered. Ensuring the security of users' funds is our utmost concern. As part of our commitment to safeguarding assets, some users undergo a verification procedure. This measure helps prevent unauthorized access and ensures compliance with international regulations, primarily anti-money laundering and illicit financial practices. Throughout the verification procedure, all funds remain securely untouched in the account.
We've already contacted our security team about your case. We'll notify you once they provide any updates.

Freewallet complaint: I am yet another victim of Freewallet. Stole my coins.

My complaint:

Suggested solution:

Offered solution: