Freewallet complaint: Frrewallet isnt free. They steal your coins with exhorbent fees

Complaint from sward reported on 06 January 2025 about Freewallet

New complaint
Complaint pending
Complaint resolved
Complaint closed

My complaint:

I was forced to move all my coins last year from Bettrix. The wallets I transfer to would not take Ripple I was in a pinch and found Free wallet. No where did I get any information that they would steal my coins for inactivity I started with 438 XRP in April 2023. They now have taken EVERY SINGLE COIN! I was waiting for the market run on XRP to sell them. No need now. What a RIP OFF

THEY SHOULD BE FORCED OUT A BUSINESS Tuesday, October 15, 2024
− 74.119554 XRP
Comment Inactivity Fee
Wednesday, October 9, 2024
− 89.850164 XRP
Comment Inactivity Fee
Wednesday, July 31, 2024
− 83.067677 XRP
Comment Inactivity Fee
Monday, June 17, 2024
− 94.811698 XRP
Comment Inactivity Fee
Monday, May 27, 2024
− 96.441618 XRP
Comment Inactivity Fee
Saturday, April 22, 2023

Suggested solution:

Replace my coins so I can move them to a trustworthy platform! A fee is one thing this is HYW robbery They should at the very least had sent emails before stealing peoples assets.

Comments: 1
Rating:

Message from Bizzy from Complain.biz

10 months ago - We have sent an email to Freewallet about your complaint

Message from Bizzy from Complain.biz

10 months ago - Complaint is picked up by Freewallet

Message from Bizzy from Complain.biz

10 months ago - Complaint is solved by Freewallet

Freewallet

Responded on 08 January 2025 at 08:33

Offered solution:

Hello, please note that no funds were ever stolen by Freewallet. Per our Terms of Use, a monthly fee applies to accounts that remain inactive for 6 months or more. We have reviewed the details of your account and that the charge was made in accordance with our policy following the designated period of account inactivity.

Responded on 12 January 2025 at 17:36

This is just not true. Your ONLY Purpose in life is to steal. I signed up for Free Wallet back in April 2023. The ONLY email I ever got form you is this> Hi!
Just one step left to start using your Freewallet account!
After confirming your email address you will be able to send money from Freewallet and enhance the security of your account.
Confirm email
If the button doesn’t work, please copy and paste this link to your browser: https://freewallet.org/email-validate/mRlmkHGrd4Af0rZKFdPbJ4YSuy7sTTa6KNTV_smdXIP5gAzgT8GIDglclkIPRXBCfLM4Nhle6rrjHXCWvHB3LQ==
Kind regards,
Freewallet Team

NEVER was there a notice that if you didn't do active trading that your coins would be transferred as payment and certainly not 70 to 90 coins at a time. You have stolen over $3000 from me as \"payment\" for leaving my money there. A fee does not take every penny from ones account in less than two years. Especially without any kind of warning or notice. My only fault was being pressure to move my money from Bettrix in a hurry and this company was the only one I could find to accept a transfer . I SHOULD HAVE DONE MY HOMEWORK. With that said this is why digital money is NOT the way to go because thieves can steal your hard earned money in a keystroke and you have no repercussions. After researching this company I find they are based in Hong Kong and Estonia And do not follow ANY banking regulations. DO NOT USE THIS WALLET They need to be taken down and I will be certain to let everyone I know not to trust them> Here is the info I have dug up so far> I will be pursuing how to bring them into compliance and stop their dirty dealings. Freewallet may be subject to regulations related to anti-money laundering (AML) and know-your-customer (KYC) requirements, as well as other laws and regulations applicable to digital currency businesses. See below all the info I have so far:
Freewallet / Wallet Services Limited is not authorized or registered by the FCA, and investors are advised to avoid dealing with this firm.

Regarding banking regulations and compliance, there are various regulations in place, such as the CFPB banking regulations, FDIC banking regulations, OCC banking regulations, Federal Reserve Banking regulations, and NCUA banking regulations. These regulations aim to ensure the stability and security of the financial system. It is essential for investors to be aware of the regulatory environment and ensure that they are dealing with authorized and registered financial firms to protect their investments.Freewallet’s Regulatory Status
Based on available information, Freewallet is not a part of any traditional banking institutions. It is a digital currency wallet provider that operates independently.

Not a bank: Freewallet is not a licensed bank and does not offer traditional banking services.
Not insured by FDIC or NCUA: Freewallet’s users are not protected by deposit insurance schemes like the Federal Deposit Insurance Corporation (FDIC) or the National Credit Union Administration (NCUA).
Not regulated by OCC or Federal Reserve: Freewallet is not regulated by the Office of the Comptroller of the Currency (OCC) or the Federal Reserve, which oversee traditional banking institutions.
However, Freewallet may be subject to regulations related to anti-money laundering (AML) and know-your-customer (KYC) requirements, as well as other laws and regulations applicable to digital currency businesses.

Registered Addresses
Freewallet has registered addresses in the following locations:

Hong Kong: Freewallet / Wallet Services Limited is registered in Hong Kong.
Estonia: Freewallet’s founder and some of its team members are based in Estonia, which has a reputation for being a hub for digital currency and blockchain innovation.
It is essential to note that Freewallet’s regulatory status may be subject to change, and users should always review the company’s terms and conditions, as well as any applicable laws and regulations, before using their services.

Message from Freewallet

10 months ago - Hello, we would like to stress that Freewallet doesn't charge a fee for using the apps. However, per our Terms of Use, there is a monthly fee for inactive accounts (that remain inactive for 6 or more months). Currently, fee relief is only provided for active accounts, which are also not under the verification procedure.

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