Freewallet complaint: Freewallet’s ‘support’ offers more questions than answers.

Complaint from Easone reported on 03 December 2024 about Freewallet

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My complaint:

Instead of resolving problems, Freewallet’s support seems to add confusion. Users need clear solutions, not endless back-and-forth.

Suggested solution:

Instead of resolving problems, Freewallet’s support seems to add confusion. Users need clear solutions, not endless back-and-forth.

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Message from Bizzy from Complain.biz

1 year ago - We have sent an email to Freewallet about your complaint

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1 year ago - Complaint is picked up by Freewallet

Message from Bizzy from Complain.biz

1 year ago - Complaint is solved by Freewallet

Freewallet

Responded on 04 December 2024 at 09:37

Offered solution:

Hello, we are sorry to hear you’ve had such an experience. Could you please provide us with your support ticket number? We'll look into the details and get back to you with an update.

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