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Freewallet complaint: They keep holding my account as pending verification

Resolved 80 views Crypto / DeFi / Blockchain
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Filed 4 Oct 2024 by Cesar

I have a Freewallet account since 2017 with more than 0.51 bitcoins. I never tried to use that money, was there like a long term investment in crypto’s.

A couple of months ago I tried to withdraw my bitcoins and send them to another online wallet to trade, at that moment Freewallet begun to ask for tons of documents and even screencast recordings.

Since then, I cannot access my money, I cannot transfer it, trade or withdraw…

I’m not even sure that are a real company or scam.

Freewallet complaint: They keep holding my account as pending verification
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1 comment

  1. Freewallet Official reply from Freewallet

    Hello, we understand your concerns and frustrations regarding the verification procedure. Ensuring the security of users' funds is our utmost concern. Some users undergo a verification procedure as part of our commitment to safeguarding assets. This measure helps prevent unauthorized access and ensures compliance with international regulations, primarily anti-money laundering and illicit financial practices. Throughout the verification procedure, all funds remain securely untouched in the account. We would like to assure you that your case is currently being processed. Once there is news, we'll notify you.

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