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Freewallet complaint: Freewallet blocked payments and not accepting KYC documents

Resolved 264 views Crypto / DeFi / Blockchain
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Filed 16 Mar 2023 by Harikumar

Hi,

I was using Freewallet for some small payment transaction. Last week I recevd a good payment from some one. Soon after that Freewallet blocked my out going transacations and asked for KYC details.
I have given KYC details ( My company incorporation, MOA, AOA, client invoice etc ) But they are keep saying the documents are not provided by Authorities. They dont mention whats wrong with docs, every time telling send original documents, that all the reply I am getting from their Support person Philip Support Manager.

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Discussion

2 comments

  1. freewallet Official reply from Freewallet

    Hello, the safety of customers' funds is our top priority. Therefore, some of our users pass the verification procedure to prevent hacking attempts and require complying with international laws, including those that combat money laundering and other illegal financial activities. Throughout the verification procedure, users' funds remain untouched in complete safety on their accounts.
    Please get back to our support reps and follow their instructions to complete the procedure.
    Thanks in advance for your patience!

    Reply

  2. Freewallet Official reply from Freewallet

    Hello, checking your support ticket, we are glad to see that you've successfully passed the verification procedure. All your account operations are currently online. Please check and let us know if we can be of assistance with anything else. Feel free to update your review, thanks!

    Reply

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