Freewallet complaint: Freewallet blocked payments and not accepting KYC documents

Complaint from hari6998 reported on 16 March 2023 about Freewallet

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My complaint:

Hi,

I was using Freewallet for some small payment transaction. Last week I recevd a good payment from some one. Soon after that Freewallet blocked my out going transacations and asked for KYC details.
I have given KYC details ( My company incorporation, MOA, AOA, client invoice etc ) But they are keep saying the documents are not provided by Authorities. They dont mention whats wrong with docs, every time telling send original documents, that all the reply I am getting from their Support person Philip Support Manager.

Suggested solution:

They should resolve it by checking my documents properly

Comments: 1
Rating:

Message from Bizzy from Complain.biz

1 year ago - We have sent an email to Freewallet about your complaint

Message from Freewallet

1 year ago - Hello, the safety of customers' funds is our top priority. Therefore, some of our users pass the verification procedure to prevent hacking attempts and require complying with international laws, including those that combat money laundering and other illegal financial activities. Throughout the verification procedure, users' funds remain untouched in complete safety on their accounts. Please get back to our support reps and follow their instructions to complete the procedure. Thanks in advance for your patience!

Message from Bizzy from Complain.biz

1 year ago - Complaint is solved by Freewallet

Freewallet

Responded on 21 March 2023 at 13:40

Offered solution:

Hello, checking your support ticket, we are glad to see that you've successfully passed the verification procedure. All your account operations are currently online. Please check and let us know if we can be of assistance with anything else. Feel free to update your review, thanks!

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