My complaint:
Freewallet froze my funds last week after accepting dozens of deposits from me over several weeks. When I tried to withdraw my funds to transfer to another wallet, they refused and locked it. They have demanded KYC, which I provided immediately. They then asked again for the same information – the KYC documents I already provided. When I said I had submitted them already, they said they’d get back to me. I have lost $3000 by having these funds locked. I have submitted all the information requested, I have reached out on Twitter, Telegram, email and elsewhere, and they continue to hold my money hostage.
Suggested solution:
Unlock my account immediately.
Dear Scott, please don’t worry, your case is in progress at the moment. As soon as there is an update, you’ll be contacted via email.
Hello, as we can see, your verification procedure has been successfully completed, and your account is fully operational now.