Complaint: Funds held hostage

on 09 May 2022 about Freewallet in category Crypto / DeFi / Blockchain

New complaint
Complaint pending
Complaint resolved
Complaint closed

My complaint:

Freewallet froze my funds last week after accepting dozens of deposits from me over several weeks. When I tried to withdraw my funds to transfer to another wallet, they refused and locked it. They have demanded KYC, which I provided immediately. They then asked again for the same information – the KYC documents I already provided. When I said I had submitted them already, they said they’d get back to me. I have lost $3000 by having these funds locked. I have submitted all the information requested, I have reached out on Twitter, Telegram, email and elsewhere, and they continue to hold my money hostage.

Suggested solution:

Unlock my account immediately.

Message from Bizzy from

2 weeks ago - We have sent an email to Freewallet about your complaint

Message from Bizzy from

2 weeks ago - Complaint is picked up by Freewallet

Message from Bizzy from

2 weeks ago - Complaint is solved by Freewallet


Responded on 09 May 2022 at 18:00

Offered solution:

Hello Scott, we'll be glad to assist you with the resolution of this issue. Your funds remain untouched for the time of the verification procedure. Please check out our most recent email and get back to us with a response. Your cooperation is appreciated. Thank you very much in advance!

Responded on 09 May 2022 at 18:06

After I sent this in, they started my verification process over again. They are criminals!!

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16 days ago

Dear Scott, please don’t worry, your case is in progress at the moment. As soon as there is an update, you’ll be contacted via email.

15 days ago

Hello, as we can see, your verification procedure has been successfully completed, and your account is fully operational now.