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Freewallet complaint: Funds held hostage

Resolved 400 views Crypto / DeFi / Blockchain
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Filed 9 May 2022 by Scott

Freewallet froze my funds last week after accepting dozens of deposits from me over several weeks. When I tried to withdraw my funds to transfer to another wallet, they refused and locked it. They have demanded KYC, which I provided immediately. They then asked again for the same information – the KYC documents I already provided. When I said I had submitted them already, they said they’d get back to me. I have lost $3000 by having these funds locked. I have submitted all the information requested, I have reached out on Twitter, Telegram, email and elsewhere, and they continue to hold my money hostage.

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4 comments

  1. Freewallet Official reply from Freewallet

    Hello Scott, we'll be glad to assist you with the resolution of this issue. Your funds remain untouched for the time of the verification procedure. Please check out our most recent email and get back to us with a response. Your cooperation is appreciated. Thank you very much in advance!

    Reply

  2. scottduncan

    After I sent this in, they started my verification process over again. They are criminals!!

    Reply

  3. freewallet Official reply from Freewallet

    Dear Scott, please don't worry, your case is in progress at the moment. As soon as there is an update, you'll be contacted via email.

    Reply

  4. freewallet Official reply from Freewallet

    Hello, as we can see, your verification procedure has been successfully completed, and your account is fully operational now.

    Reply

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