Refund
Complaint from Tijopunnoose on 02 December 2022 about Flight Centre.
I booked 5 tickets threw flight centre, The airline cancelled flights, I am not get refund money yet, it nearly 1 year. Read more
Flight Centre complaints
Flight Centre Complaint Sentiment: Positive
While some customers may still be encountering a bad experience, our sentiment meter has detected a -100% decline in complaints about Flight Centre over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.
Sentiment data last updated on May 4, 2024
Flight Centre complaint process
Do you have a dispute or had a bad customer experience with Flight Centre? Submit your Flight Centre complaint through our platform to support its escalation, prompting their customer service to resolve it.
We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of Flight Centre.
By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.
Finally, we can turn your complaint into a professional Flight Centre complaint letter — and send it to their corporate office on your behalf.
How to file a complaint about Flight Centre?
File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!
Flight Centre complaints chart
We have received 7 complaints about Flight Centre over the last 12 months. The graph below shows a monthly breakdown.
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Flight Centre complaint statistics
Curious about Flight Centre's track record in addressing complaints within the Travel category? Dive into the all-time complaints data right here!
15
Total complaints
15
Open Complaints
0
Complaints pending
0
Complaints resolved
1.1
15 ratings
Flight Centre reviews: (15)
Authentic experiences shared by our community for your benefit.
No communication between the flight centre consultant and customer
Complaint from Louise Flintham on 23 November 2022 about Flight Centre.
I have checked my e mails and my spam folder, and I haven't received any e mail from Jetstar, to notify me of any changes. The most recent was the one sent by you with the attached itinery of the... Read more
Wrong information : flights to Fiji
Complaint from Misinformed customer on 24 July 2022 about Flight Centre.
On 472022, I went to Forest Lake Flight Centre to enquire as to whether Virgin airline operates its services from Brisbane to Nadi , Fiji. I was served by a travel consultant by the name of TAYLAH WOEHRLE . ... Read more
trip to Uluru
Complaint from Joanna Cimino on 22 July 2022 about Flight Centre.
I dealt with Moamoa Sene a flight centre consultant via email and phone (moamoa.sene@flightcentre.com.au). She organised my flights and accomodation. The total cost for this 4 day vacation was according to quote 1633775 $7,538.95. I requested to... Read more
Extra payment
Complaint from Dumpling66 on 11 February 2020 about Flight Centre.
Booked flights from Albany to Perth then on to Melbourne return. Gave passports to travel agents who booked flights . After returning home I noticed that my partners surname was wrong. Returning the following day to point out mistake . They informed me... Read more
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