Flight Centre complaint: No communication between the flight centre consultant and customer

I have checked my e mails and my spam folder, and I haven’t received any e mail from Jetstar, to notify me of any changes. The most recent was the one sent by you with the attached itinery of the changes made ie by 1 hour. It’s worth noting, Jetstar had no customer service at Cairns, and without being able to touch base with you, we would have been in a mess.

With regards to the Link Paradise Resort, I paid for 2 apartments. We were initially given 2 apartments but we’re not next to each other. (Separate locations) Daniel also had a sofa put me up bed. This wasnt a real bed and was very uncomfortable. I did ask Wendy at reception, we were booked as a family and was expecting to be together and when asked about sleeping arrangements, Liz told me it wasn’t a problem to have 4 single o listen. The resort did move Mum and Daniel and was put in a room, with no kitchen facilities. It was just a room. I had paid for apartments, which I didn’t get. Due to this will I be reimbursed for the difference in costing?
point 1) Hi Stephanie,

Since this I have had lots of attempts to to converse with Stephanie with the usual delays.
Sent: Thu, 24 Mar. 2022 at 9:45 pm
Subject: Re: Louise Flintham
Hi Stephanie,
Can I ask, with regards to my e mail what’s the present situation? Look forward to hearing from you
Regards Louise
On Sat, 16 Apr. 2022 at 8:54 pm, louise flintham
wrote:
Hi Stephanie,
I haven’t heard from you with regards to my e mails. Please can you let me know the outcome.
I hope all is well with you. I look forward to hearing from you. Regards Louise
On Tue, 31 May 2022 at 8:17 pm, louise flintham
wrote:
Hi Stephanie,
It’s been a month since we touched base over the phone. I was told you would get in touch with me and I have yet to hear from you.
Please can you let me know the outcome. I strongly believe I need to be completely reimbursed or at least reimbursed for the difference in price for what I paid for to what I actually got.
Regards Louise
Sent: Saturday, August 6, 2022 7:52 AM
To: Stephanie Park (AU)
Subject: Re: Louise Flintham

Morning Stephanie,

I have YET to hear from you and you promised you’d reply after the telephone conversation. I have been extremely patient regarding this situation. As a curtisty, a response is what a customer should receive.

Please can you let me know of your investigation. As stated, before I was informed a difference would be paid as I hadn’t received the package is bought where we stayed at Port Douglas. This I believe needs to be settled by the end of this week. I will expect a reply. Regards Louise Flintham
Thu, 17 Nov at 1:14 pm
Can you please let me know the outcome. I want to hear a positive result. We are all under a lot of pressure from COVID and to be honest, I’m not going to accept this as an excuse. It’s been nearly a year and and this is NOT good.

Kind regards
Louise