Flight Centre complaint: Wrong information : flights to Fiji

On 472022, I went to Forest Lake Flight Centre to enquire as to whether Virgin airline operates its services from Brisbane to Nadi , Fiji. I was served by a travel consultant by the name of TAYLAH WOEHRLE . I mentioned to her that I wish to travel to Fiji on 23822 and return on 8922…. total of 2 passengers , my wife and myself.
We paid Virgin airline through Flight Centre a sum of $2700 in 2019 when we were booked to fly to USA ,but due to Covid 19 pandemic all international flights were cancelled at that time. So we never travelled to USA. The Virgin airline never refunded us in cash , instead it gave a CREDIT VOUCHER of $2700 of which we used part of it to travel to Sydney last year . So the balance now stands at $1938.98.
The Virgin airline voucher code is…201 ILa HAA169. I have been told that it is a condition of this voucher that we HAVE to travel via Virgin airline and get our tickets via Flight centre till we use all of our balance.
I was told on 4th July that Virgin airline does NOT fly internationally and that there were no flights going to NADI , Fiji on my travel dates.
Taylah even gave me in written on her Flight centre business card that Virgin airline ONLY does DOMESTIC flights. She even warned me that if I do not book and pay by end of July , I will lose all the money….but all flights I book will have to be Domestic. She told me that if I wanted to travel to Fiji, I will have to seek another airline and pay a new fare out of my pocket.
( Just for your information…..My younger sister flew from Sydney to Brisbane on 5722 via Virgin airline, then on 6722 she flew to Nadi, Fiji
via Virgin airline from Brisbane and returned on 19722 .)
So you can see that Virgin airline WAS operating to FIJI during the time of my query.
Because I was told that Virgin airline does not have any flight available on 23rd August and 8th September, I had to pay a NEW RETURN fare for two passengers out of my pocket .This was done online. Now we are travelling to Nadi,Fiji via Air Fiji on the above dates.
When I reached home and surfed online on my computer , I discovered that there WERE flights available on my above travelling days.

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