Flight Centre complaint: trip to Uluru
Filed 22 Jul 2022 by Joanna
I dealt with Moamoa Sene a flight centre consultant via email and phone ([email protected]). She organised my flights and accomodation. The total cost for this 4 day vacation was according to quote 1633775 $7,538.95. I requested to pay for the holiday via my Commonwealth bank card points. A total of 869173 points were redeemed from my card on the 10522. On the same day $7,773.14 was paid on my commonwealth bank visa card. in otherwords the trip was paid for twice. Moamoa was aware of this error and assured me that the funds would be returned to my credit card. This should have happened by the end of May. We are now nearly at the end of July and after a number of emails and attempts to call I still have not received my funds.
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