Complaint: Extra payment

on 11 February 2020 about Flight Centre in category Travel

New complaint
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Complaint resolved
Complaint closed

My complaint:

Booked flights from Albany to Perth then on to Melbourne return. Gave passports to travel agents who booked flights .
After returning home I noticed that my partners surname was wrong.
Returning the following day to point out mistake .
They informed me it would cost me another £560 dollars to correct after contacting the airlines involved.
After sorting everything out the flight Centre said they would only charge me £262 dollars as it was there mistake.
Did not have a choice but to pay this as would have lost my flight and money

0 0 votes
Justified complaint?

Suggested solution:

Pay the whole of the difference as there mistake.
They took the passports and did all bookings from information off the passports

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