Volaris Complaint Sentiment: Neutral

Our sentiment meter has detected that Volaris complaints over the past 28 days have remained within our normal fluctuation range, showing a change of 0%. While some customers might experience challenges with Volaris, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.

Sentiment data last updated on March 18, 2024

Volaris complaint process

Do you have a dispute or had a bad customer experience with Volaris? Submit your Volaris complaint through our platform to support its escalation, prompting their customer service to resolve it.

We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of Volaris.

By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.

Finally, we can turn your complaint into a professional Volaris complaint letter — and send it to their corporate office on your behalf.

How to file a complaint about Volaris?

File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!

Volaris complaints chart

We have received 1 complaints about Volaris over the last 12 months. The graph below shows a monthly breakdown.

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Volaris complaint statistics

Curious about Volaris's track record in addressing complaints within the Airlines category? Dive into the all-time complaints data right here!

5
Total complaints
5
Open Complaints
0
Complaints pending
0
Complaints resolved
1.0
/10 5 ratings

How to contact the customer service of Volaris?

Below, you will find the contact information for the complaint department of Volaris. To amplify the impact of your complaint, please use our complaint form.

Complaint line phone number:
1-855-865-2747
Webcare email:
yourexperience@volaris.com
Contact form:

You can contact the customer service of Volaris by calling 1-855-865-2747. For Volaris support through email, send your inquiry to yourexperience@volaris.com. If you want to reach out to Volaris through their own website, you can use their contact form.

Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.

Volaris reviews: (5)

Authentic experiences shared by our community for your benefit.

I didn't receive my reimbursement

Complaint from Guillermo on 12 September 2023 about Volaris.

I cancelled a flight 2 months ago within hours of buying it. I received an email ation of reimbursement, however reimbursement was never received. I have placed several tickets wich are closed after one - two interactions and never get... Read more

Comments: 0
Rating:

Baggage fees

Complaint from Darren S Miller on 07 January 2023 about Volaris.

When I booked my package deal (flighthotel) my reservationation email said that a personal item and carry-on bag were included. However, my boarding passes said only a personal item was allowed. When I asked the gate agent at... Read more

Comments: 0
Rating:

luggage overcharging

Complaint from gilvolaris on 19 November 2022 about Volaris.

for those who can help me in this complaint that I have. Trip the Tijuana to Culiacan on Nov. 07. I paid for a suitcase and the second suitcase went over 12kG and then I paid to transport it down... Read more

Comments: 0
Rating:

Volaris Horrible

Complaint from Volaris Horrible Airline on 30 October 2021 about Volaris.

This volaris airline is a terrible airline to flight, we are stuck in Hermosillo Mexico for 2 hours and they dint care about me and my wife and all the passengers in this flight we tried to ask for a... Read more

Comments: 0
Rating:

Unhappy Customers

Complaint from Pacocharlas on 31 March 2020 about Volaris.

5 of us in family, got 5 tickets at Volaris for 90th. BD, My wife left on the first week of March . 4 of us were to go the end of March, but because of the Corona Virus we... Read more

Comments: 0
Rating:

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