Skip to content
File a complaint
File a complaint

Volaris complaints

Volaris complaint: Baggage fees

Open 179 views Airlines
File your Volaris complaint How does Complain.biz work?

Filed 7 Jan 2023 by Darren

When I booked my package deal (flighthotel) my reservationation email said that a personal item and carry-on bag were included. However, my boarding passes said only a personal item was allowed. When I asked the gate agent at Sacramento airport, and showed her the ation email, she said I was fine. My connecting flight from Guadalajara to Mexico City was also fine.

On January 5th I was in line for flight 356. I had already checked in with the gate agent and was in line to board the flight when I was pulled from line and told I would have to pay an extra MXN$1895US$100 to board the flight because of my carry-on. As the plane was already boarding I paid the (unjust) fee.

File your complaint

Report

Spam, offensive, not about this company, or it contains someone's private details? Tell us and a person looks at it.

Discussion

0 comments

No comments yet. Been through something similar with Volaris? Start the discussion above.

More Volaris complaints

View all 5

Wronged by Volaris too?
Make it sting!

Launch complaint