Tim Hortons Complaint Sentiment: Positive

While some customers may still be encountering a bad experience, our sentiment meter has detected a -100% decline in complaints about Tim Hortons over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.

Sentiment data last updated on April 29, 2024

Tim Hortons complaint process

Do you have a dispute or had a bad customer experience with Tim Hortons? Submit your Tim Hortons complaint through our platform to support its escalation, prompting their customer service to resolve it.

We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of Tim Hortons.

By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.

Finally, we can turn your complaint into a professional Tim Hortons complaint letter — and send it to their corporate office on your behalf.

How to file a complaint about Tim Hortons?

File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!

Tim Hortons complaints chart

We have received 5 complaints about Tim Hortons over the last 12 months. The graph below shows a monthly breakdown.

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Tim Hortons complaint statistics

Curious about Tim Hortons's track record in addressing complaints within the Clubs / Pubs / Cafés category? Dive into the all-time complaints data right here!

25
Total complaints
25
Open Complaints
0
Complaints pending
0
Complaints resolved
1.1
/10 25 ratings

How to contact the customer service of Tim Hortons?

Below, you will find the contact information for the complaint department of Tim Hortons. To amplify the impact of your complaint, please use our complaint form.

Complaint line phone number:
1-888-601-1616
Contact form:

You can contact the customer service of Tim Hortons by calling 1-888-601-1616. If you want to reach out to Tim Hortons through their own website, you can use their contact form.

Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.

Tim Hortons reviews: (25)

Authentic experiences shared by our community for your benefit.

Crappy presentation

Complaint from Hungry man on 01 February 2022 about Tim Hortons.

Good day I've been a big supporter of tims, howevet its becoming worse than the other fast food chains. With being able to watch them assembly the food, short cuts and lack of paying attention is getting worse. Stores... Read more

Comments: 0
Rating:

Refusing Truckers coffee

Complaint from Freedom on 28 January 2022 about Tim Hortons.

Truckers are being refused coffee! So guess what I won’t be supporting your business, nor will any of my family or anyone I know. This is the second time in my experience Tim Hortons has discriminated against people. ... Read more

Comments: 0
Rating:

very unprofessional manager

Complaint from Christie on 07 November 2021 about Tim Hortons.

my coffee was cold,, the manager said that was my fault because I ask for four creams, that is my usual order at a different location, never cold. She offered to remake the coffee but said it would be cold... Read more

Comments: 0
Rating:

Disturbed by associate rudeness

Complaint from Unsatisfied customer. on 26 October 2021 about Tim Hortons.

On Oct. 25, 2021 at approximately 5 pm. my daughter drove to the Tim Horton's where she and I get our daily tea and snack. This evening a new associate named Brooke Salter was at the service window. After placing... Read more

Comments: 0
Rating:

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