Tim Hortons Complaint Sentiment: Positive

While some customers may still be encountering a bad experience, our sentiment meter has detected a -100% decline in complaints about Tim Hortons over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.

Sentiment data last updated on April 16, 2024

Tim Hortons complaint process

Do you have a dispute or had a bad customer experience with Tim Hortons? Submit your Tim Hortons complaint through our platform to support its escalation, prompting their customer service to resolve it.

We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of Tim Hortons.

By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.

Finally, we can turn your complaint into a professional Tim Hortons complaint letter — and send it to their corporate office on your behalf.

How to file a complaint about Tim Hortons?

File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!

Tim Hortons complaints chart

We have received 5 complaints about Tim Hortons over the last 12 months. The graph below shows a monthly breakdown.

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Tim Hortons complaint statistics

Curious about Tim Hortons's track record in addressing complaints within the Clubs / Pubs / Cafés category? Dive into the all-time complaints data right here!

25
Total complaints
25
Open Complaints
0
Complaints pending
0
Complaints resolved
1.1
/10 25 ratings

How to contact the customer service of Tim Hortons?

Below, you will find the contact information for the complaint department of Tim Hortons. To amplify the impact of your complaint, please use our complaint form.

Complaint line phone number:
1-888-601-1616
Contact form:

You can contact the customer service of Tim Hortons by calling 1-888-601-1616. If you want to reach out to Tim Hortons through their own website, you can use their contact form.

Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.

Tim Hortons reviews: (25)

Authentic experiences shared by our community for your benefit.

tim bit 50 pack

Complaint from koz on 05 March 2024 about Tim Hortons.

i ordered a 50 pack of tim bits when i got home their was only 3 flavours of tim bit surley there are many varietys than just three was not impressed niether were my guests I DO HAVE A PHOTO CANT... Read more

Comments: 0
Rating:

Work place bullying, Racism against fellow employees

Complaint from Cunha Matana on 27 February 2024 about Tim Hortons.

Some Supervisors have been noticed to use abusive languages against Employee at the work place, some of these Employees are also being bullied with racist connotation's being exhibited by these Supervisors. This has been going on for some time now. it... Read more

Comments: 0
Rating:

about service

Complaint from shahanaz on 10 November 2023 about Tim Hortons.

I ordered chicken pizza with dipping sauce ( one dollor added) potato wages. when i come home i see they DID NOT give me dipping sauce and VERY FEW potato wages for $2.49. Also they would not give me ketchup if... Read more

Comments: 0
Rating:

Bad. Food

Complaint from Maggie mags on 15 August 2023 about Tim Hortons.

Went to get grandson a double maple burger told could not have as they had no maple sauce could have a double cheese burger I could not really understand all he was saying as he spoke to fast... Read more

Comments: 0
Rating:

Wrong orders

Complaint from Ellenmor on 15 July 2023 about Tim Hortons.

This is the second time I have used skip the dishes to place orders at Tim , both times the order was wrong I filled out feedback and funny no one replies. I’m getting sick to paying over $20 for... Read more

Comments: 0
Rating:

Bad service

Complaint from Kait on 19 February 2023 about Tim Hortons.

February 19, 2023, at 11:45 am The lady taking an order from drive thru is not nice. What I order and what she put in order is not what I order, I have corrected her. When I come to pick up... Read more

Comments: 0
Rating:

the store is dirty

Complaint from bill last on 12 January 2023 about Tim Hortons.

the table are always dirty there . you would think they will clean the table?????????? no. you have to ask the staff to clean it . coffee on table empty cup napkins. left over donut... Read more

Comments: 0
Rating:

Rip off

Complaint from Waiting on hold on 06 January 2023 about Tim Hortons.

I paid $1.25 to have cream cheese on my toasted bagel. What I received was a joke. See attached photo. I could have bought 8oz of cream cheese at the store for the same price Read more

Comments: 0
Rating:

In napanee

Complaint from Connie Washburn on 13 November 2022 about Tim Hortons.

Your maple sandwich was bad and not cook Plus the tin Norton's in Canada The bun was really hard to eat The blt Read more

Comments: 0
Rating:

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