Tim Hortons complaint: Horrible food and horrible service

Some of the staff was on the cell phones, some were ignoring us and some were busy. The gal that waited on us was extremely RUDE and acted like she hated her job. I ordered a bagel with cream cheese and a small mocha coffee. When it arrived, the mocha was nothing but hot water with whipped cream and she had put so much cream cheese ON the bagel (which I had NOT requested) that it had melted and was running out all over my hand and the table. We had to throw everything away. I will NEVER go to this place again and in fact, I will never go to another Tim Horton. This particular establishment should be monitored….no one should take it upon themselves to put cream cheese ON a bagel…that is the customer’s job, not the staff. As for the hot water impersonating a mocha coffee, it was a waste of our good money. Something needs to be done here.