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from 9 consumer ratings

Crypto / DeFi / Blockchain

We help resolve your complaint! Our AI cyber hornets are trained to help you write an effective LATOKEN complaint letter, and make sure your case gets taken seriously.

  • 14complaints
  • 1.0/59 ratings
  • 64hornets launched

Sentiment Good

no complaints in the last 30 days

AI Insights

LATOKEN complaints statistics

More than a third of the people who complained about LATOKEN say a deposit or transfer never showed up, and more than a quarter say a withdrawal is stuck or their funds are locked.

  • 50% want their money or coins back
  • 36% say a deposit or transfer never showed up, or their balance disappeared
  • 29% say a withdrawal is stuck on pending or their funds are locked
  • 21% say they paid a listing fee and did not get the service that was agreed

How to complain about LATOKEN

  • Add the transaction details. Give the coin, the amount, the date and the transaction hash or ID of each deposit or withdrawal.
  • Upload proof. Screenshots of your balance, the pending withdrawal or missing deposit, and the replies to your tickets.
  • Say exactly what you want. For example: credit my missing deposit to my account, or send my coins to my own wallet.
File your LATOKEN complaint

Analysis based on 14 LATOKEN complaints

LATOKEN customer service

Contact number
+447509764697
Customer support
latoken.com
Twitter / X
@latokens

Contact details checked on 27 Sep 2026

Why use our complaint platform?

01

Written in minutes

We help you write an effective complaint in minutes. Our AI cyber hornets are trained on thousands of complaint letters that actually worked.

02

We will make some noise!

Your complaint gets the attention it deserves. Our cyber hornets could post it on social media, send it by printed letter or use other escalation tools at our disposal.

03

Your personal case coach

Our AI models open a case file and keep coaching after you file: what to reply, when to push, and how to escalate if nothing happens.

04

You are not alone

Join 73,526 consumers who refused to be ignored. Our community is there for advice while you chase your resolution.

Media from customers

Media customers uploaded with their complaint

Is LATOKEN legit?

Legit, mixed reviews

LATOKEN is a working crypto exchange, known for listing small and newly launched tokens, but getting your coins back out is where things most often go wrong. A withdrawal can sit unconfirmed for weeks or wait behind repeated identity checks, and until it clears, money you can see in the account stays out of reach.

What we checked

  • Crypto exchange since 2017
  • Run by a Cayman Islands company
  • Ratings on other review websites: 2.5/5

Watch out for

  • A withdrawal showing as 'checking' for weeks while the balance stays locked in your account.
  • A new identity or selfie check that holds up the account just as you try to move funds out.
  • A paid listing for your own token, where you are still waiting on the marketing and services named in the agreement.

LATOKEN withdrawal stuck for weeks?

We help you write it, it gets its own public page, and you can have it sent to LATOKEN as a formal letter.

File a LATOKEN complaint Read the 14 complaints about LATOKEN

Common customer service questions about LATOKEN

How do I file a complaint about LATOKEN?

Do you have a dispute or a bad customer experience with LATOKEN? Report it through our website to maximize the chance of getting it resolved.

We help you write an effective complaint in minutes. Our AI models are trained on thousands of effective complaint letters. Then we push it through emails, social media, paper complaint letters and other tools at our disposal. And you are not alone: our helpful community is there for advice.

Just looking for information? Search through all 14 LATOKEN complaints we received.

How do I contact LATOKEN customer service?

The number listed for LATOKEN in our data is +447509764697, but a crypto exchange rarely settles anything by phone: the working route is the support ticket and the chat inside your account on latoken.com. Be careful with any other contact details you come across, because fake support accounts, groups and numbers are common around exchanges. Nobody from a real support team ever needs your password, your seed phrase, your two factor codes or remote access to your device.

When you open a ticket, give the transaction hash, the network, the exact amount, the wallet address and the timestamps in the first message. Tickets without those details go around in circles. Funds locked in an account you cannot withdraw from? Start your complaint here: we open a case and keep advising you on what to send next and when to escalate.

Why is my LATOKEN withdrawal not arriving?

Work out first whether the withdrawal ever left the exchange. If you were given a transaction hash, look it up on the block explorer for that network and see whether it was broadcast and confirmed: a confirmed transaction that is not in your wallet usually means the wrong address or the wrong network was used. No transaction hash at all means the withdrawal is still sitting with the exchange, and that is what the first line of your ticket should say.

Collect the timestamps, the ticket numbers and screenshots of every screen you were shown while it was pending, then take it further through our complaint process: we bring your case to LATOKEN through emails, social media and paper complaint letters while you keep the ticket alive.

What can I do if my LATOKEN account is frozen or my balance disappeared?

Screenshot everything immediately: the balance, the trade and transfer history, the whole ticket thread and any message asking you for more verification. Export your transaction history while you still have access, because access can be the next thing you lose. Ask in writing exactly what is required to lift the restriction, what is being held and on what basis, and send the documents once and completely rather than in pieces.

Be careful about anyone who contacts you afterwards offering to recover your funds for a payment. Recovery offers that follow a public complaint are a second scam aimed at the same people, and no legitimate party asks for money up front to return money.

What do people complain about most at LATOKEN?

So far consumers reported 14 complaints about LATOKEN here, with an average rating of 1.0 out of 5. The most common themes: deposits and withdrawals that stay pending for a long time, accounts frozen without a clear reason, balances that shrink or disappear from the account, and altcoin transfers that never arrive and leave funds stuck somewhere between the two sides.

Search the cases below to find one like yours.

What happens after I submit my complaint?

Your complaint gets its own public page on Complain.biz and we get to work: we bring it to the attention of LATOKEN through emails, social media, paper complaint letters and other tools at our disposal.

And we stay with it after you file. Our trained AI opens a case file for you and keeps coaching: what to reply, when to push again, and how to escalate if nothing happens.

Can other consumers help me with my LATOKEN complaint?

Yes. We have an active community of consumers, and complaints here are public: people who ran into the same problem with LATOKEN can give you advice or back you up with their own story. A complaint with a community behind it is much harder to overlook.

Common LATOKEN problems

What people who complained about LATOKEN ran into, in their own words.

Deposits that never arrive

“I hereby inform you that on July 19, 2023 I withdrew 1889.90 XLM from Bitmart Exchange and deposited it with Latoken Exchange.”

Read the complaint

“I still haven't received a response from tech support. The Support told me on 24 June that i will receive it back in 2 days.”

Read the complaint

Withdrawals stuck pending

“I wanted to withdraw my DOT from latoken but it's still pending during last 48 hoıurs. I have contacted the live chat support many times and asked them to cancel withdraw but they just offer to wait.”

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“Could you please tell me how long it will take to get my own tokens back to my address, knowing that the fees of $100 are already paid and it's been nearly a week?”

Read the complaint

Paid listing services not delivered

“I previously filed a complaint against LaToken for scamming me out of $10,300 for services paid for but not delivered .”

Read the complaint

“I demanded either a full refund or a token swap to repalace my $10,300 loss. The team agreed to a swap, I signed the work order, then the listing team immediately reneged on the agreement and work order.”

Read the complaint

LATOKEN complaints

14 complaints

Helpful experiences shared by LATOKEN customers. Search, discuss and connect with other people in our community.

LATOKEN complaints per month

Nov 2025 - Oct 2026

Complaints filed on Complain.biz about LATOKEN in each of the last twelve months.

  • 0 Nov
  • 0 Dec
  • 0 Jan
  • 0 Feb
  • 0 Mar
  • 0 Apr
  • 0 May
  • 0 Jun
  • 0 Jul
  • 0 Aug
  • 0 Sep
  • 0 Oct

How LATOKEN compares

LATOKEN customer service compared to others in the Crypto / DeFi / Blockchain category.

Company Complaints Biggest problem
LATOKEN (this page) 14 complaints Deposits that never arrive
Celsius Network 11 complaints Account suspended without warning
Bitstamp 3 complaints
Investmentsfxtrading.com 3 complaints
Tezos-Global 3 complaints
BEQUANT Exchange 0 complaints No complaints yet
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